Payment Terms

What you pay

This section sets out our fees and payment terms for the Rated People Service which should be read in conjunction with our User Agreement and Privacy Policy.

Our Fees
Bills and Payments
Payment Terms
Refunds and Cancellations

1. Our Fees

Use of the service is free for Customers. For Trade Professionals we charge a nominal membership fee and a referral fee for work that you decide you'd like to quote for. Our efficient on-line system lets us keep these costs to a minimum.

Trade Professional Fees:

Membership:
Four quarterly payments of £40, payable at the beginning of each three-month period.: Cost of Leads:
As a Trade Professional you'll receive details of relevant Jobs in your area, including a brief description, skills required and timing. If you decide the Job is of interest we then charge a small fee after which both you and the Customer receive each other's contact details. The fees for leads vary slightly from job to job.: Text Alerts:
As a Trade Professional you may also choose to receive Text Alerts for new job referrals. You can then accept referrals from your mobile by replying with a the Job code. Job referral Text Alerts range from 10p per message down to 8p for larger purchases. All other text messages are Free.

When you sign up for the first time, for £10 (excl. VAT) you get 3 months' membership, 100 texts with job details and your first lead.

Please note that these amounts are in UK pounds sterling and exclude VAT.

We reserve the right to review our fees from time to time. In the event our fees are reviewed we will inform Members by e-mail and by posting the revisions on the Website. We also reserve the right to obtain validation of your credit or debit card details before we provide any Services to you.

2. Bills and Payments

We accept payments by credit or debit card only. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically. Invoices are immediately sent to you by E-mail and may be accessed at any time via your account.

We take your personal privacy and financial security extremely seriously - see our Privacy Policy for more information.

3. Payment Terms

When paying bills, time is of the essence and we ask you to ensure that your card details are valid and that you have sufficient funds available. You may update your payment details when making any purchase via our secure website.

In the event that a payment fails we will ask you to provide updated payment details. We may temporarily suspend your account if an amount remains unpaid for more than 14 days. We reserve the right to charge interest at a rate of 4% per annum over Bank of England Base Rate on all amounts that remain outstanding 30 days after the issue of our invoice.

4. Refunds and Cancellations

Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card. You may email us at enquiries@ratedpeople.com to ask a question or call us from 9.00am - 6.00pm, Monday to Friday on 0870 220 8811. In the event that we find a payment has been taken in error we will refund the amount immediately to your credit or debit card.

You may cancel within the first 14 days of membership in which case you will receive a full refund of any membership fees paid. Refunds under any other circumstance are at the sole discretion of the Company.

Any changes to this policy will be posted on this Website

If you have any further comments or questions regarding our User Agreement, Privacy Policy or Payment Terms then please contact us - we're ready to help.