Use of the service is free for homeowners. For tradesmen, Rated People charges a membership fee and a referral fee for each of the jobs a tradesman wants to quote on.
We are currently running a 30 day free trial for quality, local tradesmen to try the service:
- Try the service for 30 days free of charge
- Get £50 to spend on job leads to help you win work
- We'll give you 100 free SMS job alerts to start receiving leads when you are out and about
- Get your own profile page, where your qualifications and ratings will be showcased for customers to see
After the 30 day trial, you will automatically roll onto our standard tariff:
- £40 + VAT per quarter
- Your own profile page, where your qualifications and ratings will be showcased for customers to see
- No long-term commitment
- No risk, cancel at any time by calling 0207 198 8500
Cost of Leads:
The price of leads vary, starting at £2 +VAT. The price of a lead is based on the job's size, scope, location and the skills required to carry it out.
Job alerts by text or SMS are the best way to ensure you don't miss out on the jobs you want. When you join our 30 day trial offer, we'll give you 100 text alerts for free so you get immediate access to jobs via your mobile.
To make sure the service runs smoothly for you, we'll automatically top up your text alerts (at £10 +VAT for 100) when they run out, but you can choose to opt out of this part of the service at any time, if you wish to only receive job alerts via email or when you are logged into your account online.
We reserve the right to review our fees from time to time. We also reserve the right to obtain validation of your credit or debit card details before we provide any Services to you.
We accept payments by credit or debit card only. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically. Invoices are immediately sent to you by E-mail and may be accessed at any time via your account.
When paying bills, time is of the essence and we ask you to ensure that your card details are valid and that you have sufficient funds available. You may update your payment details when making any purchase via our secure website.
In the event that a payment fails we will ask you to provide updated payment details. We may temporarily suspend your account if an amount remains unpaid for more than 14 days. We reserve the right to charge interest at a rate of 4% per annum over Bank of England Base Rate on all amounts that remain outstanding 30 days after the issue of our invoice.
Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card. You may email us at firstname.lastname@example.org to ask a question or call us from 9.00am - 6.00pm, Monday to Friday on 0800 953 3002. In the event that we find a payment has been taken in error we will refund the amount immediately to your credit or debit card.
You may cancel within the first 14 days of membership in which case you will receive a full refund of any membership fees paid. Refunds under any other circumstance are at the sole discretion of the Company.
Any changes to this policy will be posted on this Website
Reporting a lead
When a lead does not provide you with the opportunity to quote you may submit a credit request, providing you have done all of the following:
- attempted to contact the homeowner by telephone, leaving a message if they have an answering machine;
- attempted to contact the homeowner by e-mail;
- allowed 3 days for the homeowner to respond to your contact attempts.
Credit requests can only be submitted up to 15 days after you purchased the job. When you submit a credit request we reserve the right to carry out an investigation by e-mail or telephone with the homeowner and tradesmen. The credit request will be approved or declined within 5 working days. We will e-mail you notification of whether we have approved or declined the credit request. An approved credit request results in the original lead price being credited to your account balance which can then be used to buy your next lead.