Help & advice

Receiving the right type of leads by e-mail and text

We send you alerts when a customer posts a request for a new job that matches your job types and work area. To update your job types and work area go to your ‘My Rated People’ section, click ‘Manage your job alert preferences’ and then click either ‘My job types’ or ‘My work area’.

When you join Rated People we provide you with 100 text alerts. When these run out we won’t send you any more job alerts via text, but you’ll still receive them by e-mail. To buy another 100 text alerts click ‘My account’, ‘Manage text alerts’, ‘Buy more text alerts’ and then ‘Buy now’.

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Buying a lead

When we send you a job alert, we provide the description, approximate budget, the skills required, the postcode and when the customer would like the job to start. When you view the lead on the Rated People website we will also show you a price to buy the lead. If you have provided us with a valid card all you need to do is click ‘Buy’. We’ll then provide you with the customer’s full postcode and phone number so you can quote. You can also message them through the Rated People website. 

We only allow a maximum of three tradesmen to buy a lead, but of course we recommend you call as soon as possible to increase your chance of winning the work.

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Quoting

We notify the customer that you wish to quote and to expect a call from you shortly. We strongly recommend calling and messaging the customer to ensure they know you are interested to quote for the work.


Buying a lead from Rated People means that you have bought the opportunity to quote on the job. If you have called and e-mailed the customer and are not able to quote on the work, you can use the Quality Promise. We will investigate the quality of the lead and provide you with a credit to use on another lead. This Quality Promise means that you don’t have to be concerned about leads where the customer can’t be contacted, changes their mind or doesn’t get back to you. Just report them to us and we’ll do the rest.

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Reporting a bad lead

When you haven’t been able to quote on a job you can report the lead. We ask you to give the customer 5 days to respond to your calls and e-mail. Then you can click on ‘My jobs’, ‘Quality promise’ and then ‘Report a bad lead’. Just fill out the reference number and why you weren’t able to quote and we’ll start investigating. Once we’ve investigated we’ll add a credit to your account and you can use the credit to buy another lead.

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Obtaining feedback and ratings

Tradesmen love Rated People because it allows them to build up a word of mouth reputation online. We’ve found that tradesmen with ratings are  more likely to win work, so ratings really do matter!

After you’ve completed the job, mention to the customer how important a rating on Rated People is. We’ll also give them a nudge by e-mail to tell them how to rate you. To see which jobs are awaiting ratings click on ‘My Rated People’ and then ‘My Ratings’.

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Responding to feedback and ratings

We’ve found that the majority of ratings are positive, but if you do get a negative rating from a customer which you feel requires some clarification, you can respond. This is really important for any future customers who view your ratings and the responses you gave. Most issues can be easily resolved between the customer and the tradesmen, and then the customer can update their rating.

Just click on ‘My Ratings’ and the relevant job to respond to a customer rating.  
If you feel the information in the rating is factually incorrect or slanderous, please contact us to investigate.

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Using your free personalised website

Your Rated People membership includes a free website which is easy to update. When you purchase a lead we send the customer a link to your website, so it’s a great way to create a first impression. We’ve found that tradesmen with a website that includes a description of their business, qualifications and photos of past work are  more likely to win work. If you already have a website we recommend linking to your Rated People website so people can view your ratings. Your website address is shown on the ‘My Rated People’ page.

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Price and membership

When you join Rated People you pay £10 + VAT for the first quarter. For every quarter afterwards membership is £40 + VAT.

Included when you join is one free lead, and 100 text alerts. After you’ve used your free lead, leads are priced between £3.50 and £75 depending on the size of the job.

Membership fees are paid in advance each quarter and membership is renewed automatically. You can cancel your membership at any time by calling our contact centre on 0800 953 3002, 9am to 6pm Monday to Friday. Calls are charged at £0.076 pence per minute from a BT landline. Calls from other providers and mobile phones may be charged at a higher rate.

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How to use the ‘My Rated People’ section

The ‘My Rated People’ section gives you links to all of the functionality needed to receive the right job alerts, buy leads, quote and get ratings.

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Update your job alert preferences

We send you alerts when a customer posts a request for a new job that matches your job types and work area. To update your job types and work area go to your ‘My Rated People’ section, click ‘Manage your job alert preferences’ and then click either ‘My job types’ or ‘My work area’.

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Buying more text alerts

When you join Rated People we give you 100 text alerts so you hear about jobs immediately. Once you’ve used these you won’t receive any more job alerts by text. To buy more click ‘My account’, ‘Manage text alerts’, ‘Buy more text alerts’, and then ‘Buy now’. You can select whether to automatically buy another 100 text alerts when you run out.

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Manage the leads you have bought

To see all of the leads you have bought, click ‘My jobs’ and then ‘Manage current jobs’. This shows you all of the jobs you are currently quoting on, and have quoted on.

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Update your job status

Each job has a status of either ‘Quoting’, ‘Quoted’, ‘Did not win’ or ‘Won job’. You can update this status by clicking through to the job, selecting the right status from the drop-down menu and clicking ‘Update’.

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Add private notes for each job

When you update the job status you can also record a private note for your personal reference. Fill out the note on the job and click ‘Add note’.

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Archive your job

When a customer adds a rating we automatically move the job to your archived jobs. For jobs without ratings you can archive them by clicking on the job and then clicking ‘Archive’.

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View and manage your archived jobs

To access your archived jobs click ‘My jobs’ and then ‘Archived jobs’.

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Search your jobs

To find a specific job click ‘My jobs’ and then ‘Search all your jobs’. You can enter a keyword and/or a location.

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E-mail your customer

You may need to e-mail the customer while quoting on the work, completing the work, or asking them for a rating. Click on the job, fill out a message and click ‘Send’.

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Manage your ratings

To see an overview of all the ratings you’ve received, click ‘My Ratings’. You’ll see a summary of your average ratings for Quality, Value and Reliability. You can also see jobs split into those which have a rating and those you’re waiting on. To respond to a rating click on the job then ‘Reply to rating’.

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Update your contact details

To change your contact details click on ‘My account’ and then ‘Edit contact details’.

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Update your job alert contact preferences

To control how you receive job alerts click on ‘My account’ and then ‘Manage contact preferences’. You can switch SMS and e-mails on and off, and also choose whether to receive newsletters and other information by e-mail.

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