Help & advice

Receiving the right type of leads

We send you alerts when a customer posts a request for a new job that matches your job types and work area. You can view your alerts by logging into your Rated People account. We also send you alerts via email and text (if you've subscribed to this option).

To update your job types and work area go to your ‘Job Alerts’ section, click ‘Edit job alert settings’ and click on the relevant tabs to update your work area, skills and trades, add certifications, or modify alert contact preferences.

When you join Rated People we provide you with 100 text alerts. When these run out we won’t send you any more job alerts via text, but you’ll still receive them by e-mail. To buy another 100 text alerts click ‘Alert contact preferences’ under 'Edit job alert settings', scroll to 'Mobile alert purchasing' and click on ‘buy text alerts.’

back to top

Buying a lead

When we send you a job alert, we provide the description, approximate budget, the skills required, the postcode and when the customer would like the job to start. When you view the lead on the Rated People website we will also show you a price to buy the lead. If you have provided us with a valid card all you need to do is click ‘Buy’. We’ll then provide you with the customer’s full postcode and phone number so you can quote. You can also message them through the Rated People website. 

We only allow a maximum of three tradesmen to buy a lead, but of course we recommend you call as soon as possible to increase your chance of winning the work.

back to top

Quoting

We notify the customer that you wish to quote and to expect a call from you shortly. We strongly recommend calling and messaging the customer to ensure they know you are interested to quote for the work.


Buying a lead from Rated People means that you have bought the opportunity to quote on the job. If you have called and e-mailed the customer and are not able to quote on the work, you can report a bad lead. We will investigate the quality of the lead and provide you with a credit to use on another lead. This means that you don’t have to be concerned about leads where the customer can’t be contacted, changes their mind about receiving a quote or doesn’t get back to you. Just report them to us and we’ll do the rest.

back to top

Reporting a bad lead

When you haven’t been able to quote on a job you can report the lead. You are not eligible to report a lead if you quote on a job, regardless of the circumstance (e.g. job did not go ahead).

We ask you to give the customer 10 days to respond to your calls and e-mail. If you cannot contact the homeowner by then or if they have not given you the opportunity to quote, then click on the “Purchased Jobs” at the top of the screen, find the job in question, and click on “View Details”. In the job details page you will have a link on the bottom right of the page. Click on “Customer won’t let me quote for this job” and follow the steps on the screen.

We will then do some verification on the validity of the credit request. Please allow for 10 working days for us process each request. Once we’ve confirmed your request we’ll add a credit to your account which you can use to buy another lead.

back to top

Checking the status of a reported lead

Please allow 10 working days from the day you submitted the lead to hear a response from us. In the mean time, we will not have any additional information on the status of leads. As soon as we have an update we will contact you via e-mail.

If you are unsure when you submitted a credit request, please click on the “Purchased Jobs” tab at the top of the screen, then look at your list of archived jobs to look for the relevant job. The status column will show you when you submitted the credit request.

 

back to top

Obtaining feedback and ratings

Tradesmen love Rated People because it allows them to build up a word of mouth reputation online. We’ve found that tradesmen with ratings are more likely to win work, so ratings really do matter!

After you’ve completed the job, mention to the customer how important a rating on Rated People is. Make sure you send them a rating request by logging in and going to your 'Purchased jobs' and hovering over the job in question until you see an option to 'request rating.' To see which jobs are awaiting ratings you can return to this same page and the status column will show you when a rating was requested.

back to top

Responding to feedback and ratings

We’ve found that the majority of ratings are positive, but if you do get a negative rating from a customer which you feel requires some clarification, you can respond. Please make sure that all replies are professional. This is really important for any future customers who view your ratings and the responses you gave. Most issues can be easily resolved between the customer and the tradesmen, and then the customer can update their rating.

Just click on ‘My Ratings’ and the relevant job to respond to a customer rating.  
If you feel the information in the rating is factually incorrect or slanderous, please contact us to investigate.

back to top

Using your free personalised website

Your Rated People membership includes a free website which is easy to update. When you purchase a lead we send the customer a link to your website, so it’s a great way to create a first impression. We’ve found that tradesmen with a website that includes a description of their business, qualifications and photos of past work are  more likely to win work. If you already have a website we recommend linking to your Rated People website so people can view your ratings. Your website address can be viewed by hovering over 'My profile' and clicking on 'My website.'

back to top

Price and membership

When you join Rated People you pay £10 + VAT for the first quarter. For every quarter afterwards membership is £40 + VAT.

Included when you join is one free lead, and 100 text alerts. After you’ve used your free lead, leads are priced between £3.50 and £75 depending on the size of the job.

Membership fees are paid in advance each quarter and membership is renewed automatically. You can cancel your membership at any time by calling our contact centre on 0800 953 3002, 9am to 6pm Monday to Friday. Calls are free from a UK landline.  Please be aware that calls from mobile phones may be charged at a higher rate with notification at the start of the call.

back to top

How to use the ‘Job Alerts’ section

The ‘Job Alerts’ section gives you links to all of the functionality needed to receive the right job alerts, buy leads, quote and get ratings.

back to top

Update your job alert preferences

We send you alerts when a customer posts a request for a new job that matches your job types and work area. To update your job types and work area go to your ‘My Rated People’ section, click ‘Manage your job alert preferences’ and then click either ‘My job types’ or ‘My work area’.

back to top

Buying more text alerts

When you join Rated People we give you 100 text alerts so you hear about jobs immediately. Once you’ve used these you won’t receive any more job alerts by text. To buy more click ‘My account’, ‘Manage text alerts’, ‘Buy more text alerts’, and then ‘Buy now’. You can select whether to automatically buy another 100 text alerts when you run out.

back to top

Manage the leads you have bought

To see all of the leads you have bought, click ‘My jobs’ and then ‘Manage current jobs’. This shows you all of the jobs you are currently quoting on, and have quoted on.

back to top

Archive your job

When a customer adds a rating we automatically move the job to your archived jobs. For jobs without ratings you can archive them by going to 'Purchased jobs', hovering over the relevant job and clicking on  ‘Archive job’.

back to top

View and manage your archived jobs

To access your archived jobs click ‘Purchased jobs’ and then click on the ‘Archive’ tab.

back to top

E-mail your customer

You may need to e-mail the customer while quoting on the work, completing the work, or asking them for a rating. Click on the job, look for the customer's email address to write to the customer directly from your own email account.

back to top

Manage your ratings

To see an overview of all the ratings you’ve received, click ‘My Ratings’. You’ll see a summary of your average ratings for Quality, Value and Reliability. You can also see jobs split into those which have a rating and those you’re waiting on. To respond to a rating click on the job then ‘Reply to rating’.

back to top

Update your contact details

To change your contact details click on ‘My profile’ and 'Account details.' On the account details page click on the relevant area you wish to change.

back to top

Update your job alert contact preferences

To control how you receive job alerts click on ‘Job Alerts’ and then ‘Edit job alert settings’. Click on the 'Alert Contact Preferences' tab so you can switch SMS and e-mails on and off.

back to top