Alex Neale, Ludgate Floors

Tell us about you and your business

Ludgate Floors offer a total solution to the flooring requirements of our customers. We have very good supply links and are able to offer a tailored and professional service. We supply solid woods, engineered woods, laminates, luxury vinyl tiles [Karndean, Polyflor] etc. We offer an in-house measurement and sample service, and are happy to arrange a suitable time for everyone's schedule.

I enjoy my job and it gives me a great satisfaction to see the transformation of a customers? floor and their reaction. The nature of this type of work means that I have to work long and irregular hours, but when I am not working I like to get out and about and play sports or relax with friends. I play pretty much any sport going, but my preference will always be for football.

What do you think of Rated People?

Rated People offer a good service to the general public and tradesmen alike. They provide a decent source of business, and contact with real potential customers. The rating system allows actual feedback from customers, and as such, the system will discourage rouge traders from operating.

What has made you so successful on Rated People?

Customers have come on Rated People in order to escape the unknown world of picking a random company from a directory or the internet. We try to re-enforce the positive nature of this choice by providing them with as much advice and information as possible, in a friendly and professional manner. Flexibility from both sides is key in this business, and it is important that the customers feel that they can trust you. We also pride ourselves on achieving high levels of after-sales service. Customers know that if they have a problem, we will be there to resolve it.

Would you recommend Rated People?

I would certainly recommend Rated People to other tradespeople. Rated People has been an invaluable source of business and provided our company with the continual motivation to exceed customer expectation. The way the system works allows us to be rewarded for providing excellent customer service and work standards.