The locksmith came to assess the door and told me didn't have to the right tools to open the lock and would return tomorrow to fix it, he then text me the following day to say he had to go up north and could not fix the lockKetal, IG2
Turned up slightly late due to traffic but got straight to work. My two internal locks were fitted relatively quickly and to a satisfactory standard. Nice guy - Would use again.Duane, EN1
Lock fitted on one door cannot be (un-)/locked from the outside - contacted several times to come back to fix but no reponse yet.Hopefully he will come back fix as we have guarantee.Also, filler used was not natural colour as he said it would be and is white.Also,first date/time booked, Spencer came back later and said couldn't do as double booked us which was disappointing.However,he did come on time next day on time to fit locks and took only 2hours versus 3-4 he said. But lock does not work!David, E14 Show comments Hide comments
Fisrt thing I d say is that I have 5 star feed back from all my customers - but there is always one !Locks all worked when I left job , customer wanted these two locks virtually fitted for nothing infact I lost money on this job . Neither the less I will return back and look to see why the customer is experiencing a problem .
Spencer- the labour cost was agreed before you did the job as I bought the locks myself.I had other quotes who were only a little more expensive than yours. You had trouble with 1 lock and said it would be smoother over time to put key in. It is not. We contacted you the same day you did the locks.You provided guarantee. Pls email me to arrange time to fix the lock and hopefully all will be sorted and I will re-adjust the rating. I tried to contact several times via email and text and no response until now.
Mr Spencer barron - We are still waiting for you to contact us to arrange suitable time/date to fix the lock which does not work, which you said you would do via Rated People and with our guarantee.It has been over 1 month since you said you would return but no response despite numerous text messages and emails. It was tight when you left and you said it would loosen up and be fine which did not happen and we were not able to lock it from outside a few hours after you left.Please contact us to fix asap