{"id":34990,"date":"2020-12-29T09:17:00","date_gmt":"2020-12-29T09:17:00","guid":{"rendered":"https:\/\/www.ratedpeople.com\/blog\/?p=34990"},"modified":"2021-01-13T11:57:38","modified_gmt":"2021-01-13T11:57:38","slug":"tips-on-how-to-provide-great-customer-service","status":"publish","type":"post","link":"https:\/\/www.ratedpeople.com\/blog\/tips-on-how-to-provide-great-customer-service","title":{"rendered":"Tips on how to provide great customer service"},"content":{"rendered":"\n<p>Great customer service is so important for helping a job run smoothly. It\u2019s also essential for repeat and continued business \u2013 not only from the customer who hired you directly, but from others who may read their <strong><a href=\"https:\/\/www.ratedpeople.com\/blog\/tips-for-collecting-reviews-and-building-your-online-reputation\" target=\"_blank\" rel=\"noreferrer noopener\">ratings and reviews<\/a><\/strong> of you or hear about you via word of mouth.<\/p>\n\n\n\n<p>Most of us have been stung by a bad customer experience. The best thing we can do is act graciously and know that once the job is finished, that will be the end of the relationship. Often, it\u2019s down to poor communication either on your part, their part or both. How can you avoid this in the future? Read our customer service tips below.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Communicate clearly<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"766\" height=\"511\" src=\"https:\/\/www.ratedpeople.com\/blog\/assets\/2020\/12\/great-customer-service-1.jpg\" alt=\"Person smiling at their smartphone\" class=\"wp-image-34993\" srcset=\"https:\/\/rp-prod-wordpress-b-content.s3.amazonaws.com\/assets\/2020\/12\/24164813\/great-customer-service-1.jpg 766w, https:\/\/rp-prod-wordpress-b-content.s3.amazonaws.com\/assets\/2020\/12\/24164813\/great-customer-service-1-498x332.jpg 498w\" sizes=\"auto, (max-width: 766px) 100vw, 766px\" \/><\/figure>\n\n\n\n<p>Bad customer service is often the result of someone not communicating clearly or regularly enough. When you begin a relationship with a new customer, it\u2019s essential you let them know the best way to contact you \u2013 whether that\u2019s by phone, WhatsApp or email. You could also use the messaging feature offered by many social media platforms. Check out our tips to find out <strong><a href=\"https:\/\/www.ratedpeople.com\/blog\/which-social-media-is-right-for-your-business\" target=\"_blank\" rel=\"noreferrer noopener\">which social media is right for your business<\/a><\/strong>.<\/p>\n\n\n\n<p>If you\u2019re working on a long, complicated job, perhaps there\u2019s a set time of day when you check in. Or you could download a productivity app that both you and your client can use to track a project\u2019s progress. Whatever happens, always keep your customer in the loop, even if it\u2019s not good news, such as a delay or sickness. Some things are out of your control and most people are understanding.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Say thank you<\/strong><\/h2>\n\n\n\n<p>This is an easy one and it always comes across as polite. Thank your customers for choosing to do business with you, whether that\u2019s in person or via email at the end of a job.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Stand out from the crowd<\/strong><\/h2>\n\n\n\n<p>It\u2019s the little things such as turning up on time, tidying up or leaving waste in the right place that will get you a reputation for being a reliable tradesperson.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Respond as soon as you can<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"766\" height=\"620\" src=\"https:\/\/www.ratedpeople.com\/blog\/assets\/2020\/12\/great-customer-service-2-1.jpg\" alt=\"\" class=\"wp-image-34996\" srcset=\"https:\/\/rp-prod-wordpress-b-content.s3.amazonaws.com\/assets\/2020\/12\/24171105\/great-customer-service-2-1.jpg 766w, https:\/\/rp-prod-wordpress-b-content.s3.amazonaws.com\/assets\/2020\/12\/24171105\/great-customer-service-2-1-410x332.jpg 410w\" sizes=\"auto, (max-width: 766px) 100vw, 766px\" \/><\/figure>\n\n\n\n<p>If you use email, social media or a website with a contact section, you\u2019ll need to make sure you\u2019re on top of new customer requests. You can either do this manually or use software to keep track of quotes and new projects. If you\u2019re experiencing a busy period, set up an automated response that lets customers know when they should expect a response from you. Download the Rated People Trades app from the <a href=\"https:\/\/itunes.apple.com\/gb\/app\/rated-people-find-job-leads\/id585699502?mt=8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>App Store for Apple devices<\/strong><\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ratedPeople.tradesmen&amp;hl=en_GB\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google Play for Android devices<\/strong><\/a>, so it&#8217;s easy to stay on top of messages from homeowners.<\/p>\n\n\n\n<p>Remember, once you\u2019ve established the best way to communicate with a customer, make sure to respond to them in good time.<\/p>\n\n\n\n<p>Discover more useful apps to boost your business in our guide to <strong><a href=\"https:\/\/www.ratedpeople.com\/blog\/the-best-tech-for-your-trades-business\" target=\"_blank\" rel=\"noreferrer noopener\">the best tech for your trades business<\/a><\/strong>.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Be understanding and helpful<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"766\" height=\"507\" src=\"https:\/\/www.ratedpeople.com\/blog\/assets\/2020\/12\/great-customer-service-3.jpg\" alt=\"Smiling tradesperson showing smiling customers their plans\" class=\"wp-image-34991\" srcset=\"https:\/\/rp-prod-wordpress-b-content.s3.amazonaws.com\/assets\/2020\/12\/24164724\/great-customer-service-3.jpg 766w, https:\/\/rp-prod-wordpress-b-content.s3.amazonaws.com\/assets\/2020\/12\/24164724\/great-customer-service-3-502x332.jpg 502w\" sizes=\"auto, (max-width: 766px) 100vw, 766px\" \/><\/figure>\n\n\n\n<p>You may need to spell things out for customers who have little trade knowledge, or for those who haven\u2019t hired a tradesperson before. They may not know what you need! So, explain simply and clearly to help them understand why a job takes a certain amount of time, or why specific materials cost more. Even if they don\u2019t end up hiring you for a job, they\u2019ll remember your attitude. This means they may hire you at a later date or recommend you to a friend.<\/p>\n\n\n\n<p>Looking for more tips on improving your customers\u2019 experience? Check out our tips on <a href=\"https:\/\/www.ratedpeople.com\/blog\/how-to-effectively-resolve-customer-complaints\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>how to effectively resolve customer complaints<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great customer service is so important for helping a job run smoothly. It\u2019s also essential for repeat and continued business \u2013 not only from the customer who hired you directly, but from others who may read their ratings and reviews of you or hear about you via word of mouth. Most of us have been &hellip;<\/p>\n","protected":false},"author":3,"featured_media":34989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3093,2944],"tags":[3140,3144,3119,3113],"class_list":["post-34990","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-advice","category-trade","tag-business-advice","tag-customer-service","tag-small-businesses","tag-trade-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service tips for tradespeople | Rated People<\/title>\n<meta name=\"description\" content=\"Customer service is so important for winning repeat and continued business. 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