The tradesperson’s checklist

We’ve gathered a few tips on what homeowners look for in a tradesperson – some of them might seem a bit obvious but they’re worth bearing them in mind, especially if you’re just starting out. Some points are related to our service, and others are simple ways to make a good impression.

 

Buying a lead

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Get in touch with the homeowner as soon as you’ve bought the lead. Always explain that you’re a member of Rated People, so they know where you got their contact details.

 

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Make sure your profile is up to date. A clear photo will help homeowners recognise you when you arrive. Plus if you’ve got lots of reviews, qualifications and photos of past work then they’re all really good ways of reassuring potential new clients.

 

Reputation

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First impressions last. This is one of those obvious ones we mentioned. In most cases you’ll be getting your hands dirty, so no-one’s expecting to see you in your Sunday best, but a professional look goes a long way. A branded top with your logo or name is always a winner, plus if you’re a member of any trade bodies like TrustMark then you could look into getting those logos printed on your clothes too.

 

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Arrive on time. We’ve all been there, waiting in all morning for a company who don’t arrive until well into the afternoon. If you’re running late, phone your customer and keep them updated.

 

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Keep it tidy. If the work you do is likely to leave a bit of a mess, give the homeowner some quick reassurances before you get started, letting them know what you’ll be doing to protect their home from any damage.

 

Quoting

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Be plain-speaking. Avoid using technical terms and make sure homeowners know they can ask you questions if they’re unsure of anything.

 

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Manage expectations. Take homeowners through the different stages of the project and let them know if it’ll be disruptive in any way – it’ll always help you out in the long run if you manage expectations early.

 

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Clarify the contract. Explain what the deposit covers and always provide a receipt after payment. Make sure all costs are clearly laid out, and clarify whether you charge VAT. Also make sure you’re clear about what costs are an estimate, and how they may differ when you request the final payment. In our experience, this miscommunication commonly causes annoyance on the homeowner’s side.

 

Follow up

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Take photos of your work. Ask the homeowner if they’re okay with you taking a photo of your work. Having examples of your recent and previous work always helps to win you even more job leads.

 

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Leave your contact details, the more creative the better. A business card is great but a fridge magnet is much less likely to get lost. It’ll keep you in their minds if they ever need similar work done in the future, and before you know it you’ll have a long-term customer who always comes straight to you.

 

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Request a rating. Always ask for a rating after you finish a job. The quicker you do this, the more likely they’ll be to take the time and give you a rating. The more you have, the more work you’re likely to get.

 

Always follow the code of conduct

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When you join us, you agree to follow the trade business code of conduct. It makes sure you represent yourself and all of our other tradespeople appropriately. Failure to adhere to the code of conduct could result in your membership being revoked.