Tradesperson help

 


What are job leads?

Job leads are the requests for tradesmen that customers post through our online form. We sort these requests by postcode, trade and service required and then pass the details along to our tradesmen.

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Where do I view and buy job leads?

You can view and buy job leads in a variety of ways:

  • On the main website: When you log in to your account using a computer, tablet or mobile smartphone, you will automatically land on your ‘Available Leads’ screen with your job lead list. Here you can scroll through the leads that are available for you to purchase. Use the ‘QUICK BUY’ button to buy a lead in one step directly from your job lead list. To view more details about a job lead before you buy it, simply click the ‘View full details’ link on the lead. If you like the look of a lead and wish to buy it, just click the ‘BUY’ button.
  • Via email alerts: If you have email alerts turned on, we email you every time a new lead is available for you to purchase. To buy the lead, click the ‘BUY LEAD NOW’ button in the email.
  • Via SMS: If you have SMS alerts turned on, we send you an SMS every time a new job lead is available for you to purchase. To buy the lead, reply to the SMS with the alpha-numeric code provided in the lead alert. See how to turn SMS alerts on/off.
  • With our mobile app: If you have our Trades mobile app installed on your Android or iPhone smartphone, just launch the app and you will automatically land on your ‘Job Alerts’ screen and your job lead list. Scroll through the leads as you would on the main website and simply tap a lead for more details or to buy it.

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How do I control which job leads I receive?

The job leads you receive are determined by your postcode, work area, trade and services selected during sign-up. You can change these settings at any time by logging in to your account and selecting ‘Public Profile’ from the main navigation.

Note: Your work area is circular by default. Drag the markers on your area map to refine your work area into any shape you would like.

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Why are there no leads/very few leads in my job lead list?

Job leads are sent to you based on your postcode, work area, trade and services. If these are not set correctly or your work area is set to be very small, there may not be many matching job leads for us to send you. To adjust your settings and expand your work area log in to your account and click ‘Public Profile’ from the main navigation.

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Can I remove job leads from my job lead list?

Yes. To remove a job lead you are not interested in from your available leads list, click ‘REJECT’ on any lead in your list or on the full details page of the lead. Answer a quick multiple-choice question about why you are deleting the lead, then click ‘CONFIRM REJECT’ and the lead will no longer appear in your job lead list.

In the future, we will use this information to tell the homeowner if there is anything they should do to improve their lead for you (for example, if their budget is set too low).

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How do I sort my lead list?

You can sort your lead list in 4 ways:

  • Date posted – newest to oldest
  • Date posted – oldest to newest
  • Lead price – highest to lowest
  • Lead price – lowest to highest

To sort your leads, click the drop-down menu at the upper right of your lead list and select the option you wish to apply. Note: only one sorting option can be used at a time.

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How do I apply a filter to my lead list?

You can filter your lead list in a number of different ways:

  • By trade/service
  • Job timing
  • Job hiring state
  • Homeowner budget
  • Only featured leads
  • Only leads where you would be first to buy
  • Only leads with images provided

Select the filter options that you wish to apply from the filter panel at the left of your available leads list and then click the ‘APPLY FILTER’ button that appears at the top of the panel. To clear the filters you have applied and view all available leads again, click the ‘CLEAR FILTER’ button at the top of the panel.

Note: you can combine filters in any way that you choose and you can then apply sorting options to your filtered lead list. This will change the order that you see your filtered leads, according to either the date or lead price.

To open the filter panel on your mobile smartphone, click the grey ‘FILTERS’ button at the top of your lead list. To dismiss the filter panel, just click the ‘X’ at the top left of the panel.

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How do I clear a filter on my lead list?

To clear any filters you have applied to your lead list, just click the ‘CLEAR FILTERS’ button at the top of the filter panel.

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How do I buy a job lead?

To buy a job lead on-site, via email or through the mobile app, simply click the ‘QUICK BUY’ button on any lead in your job lead list or click the ‘BUY’ button when viewing a lead’s full details. To buy a lead via SMS, reply to the SMS alert with the alpha-numeric code provided in the alert.

The lead price +VAT will be charged to the credit card you have on your account or deducted from your existing account balance, if any. You will then receive the full customer contact details for the lead.

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What happens after I buy a job lead?

When you buy a job lead, we will give you the customer’s mobile number and email address so you may contact them directly to find out more about the job and quote. We also send your profile page, ratings and contact details to the customer.

A lead may be bought by up to three tradesmen, so contact the customer as soon as possible to introduce yourself and increase your chances of winning the work.

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Why do I need a certificate to buy a job lead?

Gas jobs, such as boiler servicing, require tradesmen to have Gas Safe registration to carry out the work. To ensure the quality of our tradesmen, only tradesmen who have verified their Gas Safe registration details may buy these types of job leads.

Log in to your account.
Select ‘Web Profile’.
Go to the ‘Certifications’ section.
Select ‘Add Gas Safe Certificate’.
Follow the instructions.

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Do customers know that I paid for their job lead?

Yes. When customers post a job, we notify them that our tradesmen pay to quote on their work. We also send them reminder notifications and request that they remove their job posting if they no longer require a quote.

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How do you maintain the quality of job leads?

It is not possible to guarantee that all customers who post jobs on Rated People have a high level of intent to carry out the work and are not just doing so out of curiosity. To counter this, we are constantly updating our forms to help give you as much information on each job as possible and we currently manually verify all leads with a budget of £8,000 or more.

We also encourage customers to visit our Ask an Expert section to try to find the answers they need from expert tradesmen before they request a quote on our site. Additionally, if a job lead is not purchased within 24 hours of posting, we ask the customer to update their job with more information.

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How do I view the job leads I have bought?

To view all the job leads you have bought, log in to your account or launch the Trades mobile app and select ‘Purchased Leads’ from the main navigation. Here you will see a list of jobs you are currently quoting on or have quoted on.

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What are the ‘Current’ and ‘Archive’ tabs?

When you buy a lead, it is automatically moved to the ‘CURRENT’ tab of your Purchased Leads list. The ‘ARCHIVE’ is a tab where you can place any job leads you have purchased and wish to separate from your ‘CURRENT’ list (e.g. jobs already won and completed). Leads are not automatically archived. Only leads you sort into the archive will be placed there.

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How do I archive a job lead?

To archive a job lead you have purchased, log in to your account and find the lead under the ‘CURRENT’ tab of your Purchased Leads list. Then, click the ‘ARCHIVE’ button on the lead.

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How do I view an archived job lead?

To view all the job leads that you have archived, log in to your account and select ‘Purchased Leads’ from the main navigation. Click the ‘ARCHIVE’ tab to view your list of archived leads.

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How do I contact the customer?

When you buy a job lead, we will give you the customer’s phone number and email address.

Call the customer as soon as possible to introduce yourself. If you do not receive an answer, leave a voicemail or SMS and send an email with your name and number to make contact and increase your chances of winning the work.

If you are unable to make contact, click the ‘REQUEST A CALL BACK’ button on the lead and we will ask the homeowner to get in touch with you as soon as possible.

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What if I cannot contact the customer?

If you are having trouble contacting the customer and they are not returning your calls or emails, you should use our request a call back feature.

To request a call back, log in to your Rated People account and click ‘Purchased Leads’ from the main navigation. Find the lead in your list of purchased leads and then click ‘REQUEST A CALL BACK’. We will then send an email and SMS to the customer on your behalf requesting that they contact you directly.

Please note that while we take every effort to ensure that leads posted to the site are genuine, we cannot guarantee a potential customer’s behaviour after posting a job.

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I’ve tried contacting the customer, but the details are invalid. What do I do?

Unfortunately, though we take many efforts to ensure the quality of our job leads, a few invalid contact details do occasionally slip through. If the contact details we have given you result in an email bounce-back message, a disconnected phone line or belong to an individual that did not post the job, please let us know by contacting us here and a member of our staff will look into this issue for you.

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How do I request a call back?

To request a call back, log in to your Rated People account and click ‘Purchased Leads’ from the main navigation. Find the lead in your list of purchased leads and then click ‘REQUEST A CALL BACK’. We will then send an email and SMS to the customer on your behalf requesting that they contact you directly.

You may also request a call back via our mobile website or Trades app by following the same steps on your mobile smartphone.

Please note that while we take every effort to ensure that leads posted to the site are genuine, we cannot guarantee a potential customer’s behaviour after posting a job.

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What happens after I request a call back?

When you request a call back for a job lead, we will send an email and SMS to the customer on your behalf requesting that they contact you directly and reminding them that you have paid to quote on their work. This often helps in establishing contact with the customer as many times they were simply not prepared or expecting your call.

Please note that while we take every effort to ensure that leads posted to the site are genuine, we cannot guarantee a potential customer’s behaviour after posting a job.

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What if the customer does not let me quote?

Rated People is an introductory service that aims to connect quality tradesmen with potential customers and more work. We cannot guarantee how a customer will behave after posting a job or if they will accept your attempt to contact them and offer you a fair opportunity to quote. We have found that this allows us to charge you considerably less than if we operated a purely commission-based fee.

For this reason, we encourage you not to rely on an individual lead for the success of your next job. Our tradesmen report that, on average, they win 1 in every 3 leads they purchase and make 30 times their money back in trade value. Therefore, you should always evaluate your success rate over several leads and not each individual one.

It is also important to remember that any time you are able to make contact with a new customer and discuss your services, you have made a valuable connection that may turn into future work, even if the current job does not proceed.

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Why should I request a rating?

Ratings serve as your word-of-mouth online and help you build your reputation. Every time you purchase a job lead, we send your profile and ratings to the customer. The more positive ratings you have, the easier it will be to win more work.

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How do I request a rating?

To request a rating, log in to your account or launch the Trades mobile app, find the job on your Purchased Leads list and click the ‘REQUEST A RATING’ button on the lead. We also recommend that you leave your calling card and ask the customer directly to rate you when you’ve completed the job.

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Where do my ratings go?

All of your ratings are stored on your Rated People profile page under the ‘Ratings’ tab. Your 3 most recent ratings are also displayed on the ‘Home’ page. A link to these ratings, as well as your overall ratings score is sent to the customer every time you buy a job lead.

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Where can I view my ratings?

To see an overview of the ratings you have received, log in and select ‘My Account’ and ‘My Ratings’ from the navigation at the top right of the page. You can also launch the Trades mobile app and select ‘Ratings’ from the main navigation. You will then be shown a summary of your average ratings for Quality, Reliability and Value.

From here, you may respond to a rating by clicking ‘REPLY TO RATING’ on the lead.

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What if I receive a negative or unfair rating?

If you receive a rating that is not as good as you expected, we suggest that you leave a reply to the rating or contact the customer directly to address their concerns. Most disputes can be resolved easily and customers can update their rating at any time. If this fails, or the rating is particularly unfair, factually incorrect or slanderous, please contact us to investigate.

Note: Any response you leave to a rating will be visible to future customers on your profile page, so remember to keep your comments professional.

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How do I respond to a rating?

When a customer leaves a rating, we’ll send you an email with their rating and comment. To reply to the rating, select the link in the email to leave a comment.

You may also log in to your account, select ‘My Account’ and ‘My Ratings’. Here you will see a list of all your rated leads. Click ‘REPLY TO RATING’ on any of the ratings to leave a response. To respond to a rating using the Trades mobile app, select ‘Ratings’ from the main navigation, select the rating and then leave a comment.

Note: Any response you leave to a rating will be visible to future customers on your profile page, so remember to keep your comments professional.

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Can I delete ratings?

No. However, if you receive a rating that is particularly unfair, factually incorrect or slanderous that you have been unable to resolve directly with the customer, we will investigate on your behalf. Please contact us to report the rating.

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I’m new to Rated People and I don’t have any ratings.
How do I win work?

We know it can be difficult when you first join Rated People, so we give you free lead credit and SMS alerts to help you trial the service and get started winning work. The best way to win work without ratings is to:

  • Update your profile with your qualifications, specialities and photos of past work
  • Start with low-cost, easy-to-service leads where customers are less likely to rely on ratings
  • Contact the customer immediately when you buy a job lead
  • Give a thorough, detailed quote and provide references
  • Always ask for ratings

Once you have built-up a few ratings, it will be easier to go after bigger jobs and keep winning.

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How does a customer know that my ratings are genuine?

Unlike other recommendation sites, we operate a closed ratings system. Only customers who have hired a tradesperson via Rated People can submit a rating of that tradesperson. Customers can update or change their rating at any time and tradesmen can comment/respond.

We screen ratings and comments for offensive language and conduct random spot checks on both positive and negative ratings. We have also put in place automated checks to catch tradesmen who try to rate themselves.

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What is my profile page?

A unique profile page for you and your company is included with your membership. This page showcases your ratings as well as any company information, certifications and photos of your work that you provide.

Your profile page is sent to the customer every time you buy a job lead and we also ensure that it appears near the top of the list when someone searches for your company name on sites like Google. We’ve found that tradesmen with a full profile are 3 times more likely to win work.

Also, if you already have your own website, we recommend that you link it to your Rated People profile page so your other potential customers can see the ratings you’ve earned.

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How do I update/change my profile page?

To update or change your profile page, log in to your account and select ‘Public Profile’ from the main navigation. From there you may update any element of your profile page including your:

  • cover image
  • profile picture
  • company description
  • photo gallery
  • trades & services
  • work area
  • Part P, Gas Safe, TrustMark and SafeContractor certificates / accreditations.

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How do I add/update my profile and cover photos?

To upload a profile photo of yourself and a cover photo of your work, log in to your account and select ‘Public Profile’ from the main navigation. From here, click ‘EDIT PHOTO’ in the profile or cover photo sections. This will open a new screen where you can then add a new photo or edit the old one. Click the ‘Choose file’ button to select the photos stored on your computer. The photos you upload will then be displayed on your profile page.

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How do I add a company description to my profile page?

To add or edit your company description, log in to your account and select ‘Public Profile’ from the main navigation. From here, click ‘EDIT’ in the Company Description section. Here you can add or edit a description of your company/work with up to 255 characters. Click ‘SAVE’ to save the description and display it on your profile page.

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How do I upload photos of my past work?

To upload photos of your work, log in to your account and select ‘Public Profile’ from the main navigation and then click ‘EDIT WORK GALLERY’ in the work gallery section. This will open a new screen where you can then add new photos and edit or delete old ones. Click ‘ADD NEW PHOTO’ and then the ‘Choose file’ button to select the photos stored on your computer. The photos you upload will then be displayed on your profile page.

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How do I change/update my trade, services or work area?

Your default postcode, work area and trade were selected during sign-up. You can change these settings at any time by logging in to your account and selecting ‘Public Profile’ from the main navigation and then clicking ‘EDIT’ in the Services or Work Area section.

Note: Your work area is circular by default. Click ‘EDIT WORK AREA’ and then drag the markers on your area map to refine your work area into any shape you would like.

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How do I view my profile page?

To view your profile page, log in to your account and select ‘Public Profile’ from the main navigation. The link to your profile page is displayed at the top of this screen. Click the link to view your profile page as it appears to the public.

To view your profile page using the Trades mobile app, just select ‘My Website’ from the main navigation and you will see the mobile version of your profile page.

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How do I add/update my Gas Safe and Part P registrations?

To add or update your Gas Safe and Part P registrations:

  1. Log in to your account.
  2. Select ‘Web Profile’.
  3. Go to the ‘Certifications’ section.
  4. Select ‘Add Gas Safe Certificate’.
  5. Follow the instructions.

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How do I log in to my account?

To log in to your account, visit the Rated People home page at www.ratedpeople.com. Click ‘Login‘ in the upper-right navigation and enter your email and password in the tradesperson section.

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What if I have forgotten my password?

If you have forgotten your password or need to change it for any reason, you may change your password here.

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How do I change my password?

If you have forgotten your password or need to change it for any reason, you may change your password here. You may also change your password from within your account by clicking ‘My Account’ and ‘Account Overview’ from the navigation at the top right of the screen and then click the ‘Change password’ link in the Login Details section.

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How do I change/update my contact details?

To change your contact details, log in to your account and select ‘My Account’ and ‘Contact Preferences’ from the navigation at the top right of the screen. From here you can edit your contact name, company owner’s name, phone number, email address and mailing address.

To change your contact details using the Trades mobile app, select ‘Contact details’ from the main navigation.

Note: You cannot change your company name directly on the site as this will affect the web address for your profile page. To change your company name, please contact us.

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How do I change/update my alert contact preferences?

To change or update how you receive your job lead alerts, log in to your account and select ‘My Account’ and ‘Contact Preferences’ from the navigation at the top right of the screen. Here you will see if your email and SMS alerts are turned on or off and how many SMS alerts you have remaining. Click ‘EDIT’ to switch either of these on or off. You may also change your contact email and phone number from this page.

To change the type of leads that are sent to you, click ‘Public Profile’ from the main navigation and edit the services and work area that you cover.

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How do I change/update my payment details?

If you have paid your membership or purchased a lead using a credit or debit card, the card details have been stored securely for future purchases. To change the card used, click ‘Pay with a different card’ during your next lead purchase.

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How do I buy more SMS alert credits?

When you first join Rated People, you will be given 100 free SMS lead alert credits to help you get started. Once these credits have been used, you can buy more credit for £10+VAT for 100 SMS alerts.

To buy more credit, log in to your account and select ‘My Account’ and ‘Contact Preferences’ from the navigation at the top right of your screen. Click the green ‘BUY MORE SMS ALERTS’ button in the Alerts section and follow the instructions to complete the purchase.

Note: Be sure that your SMS alerts are also switched to ‘On’ so that you will receive the alerts that you purchase!

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How do I turn off SMS or email alerts?

To change or update how you receive your job lead alerts, log in to your account and select ‘My Account’ and ‘Contact Preferences’ from the navigation at the top right of the screen. Here you will see if your email and SMS alerts are turned on or off and how many SMS alerts you have remaining. Click ‘EDIT’ to switch either of these on or off.

To disable alerts using the Trades mobile app, select ‘Notifications’ from the main navigation and switch the alert types on or off.

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How do I cancel my account?

If you wish to cancel your account, you may do so at any time by contacting us here and selecting ‘Cancellations’ as the contact query category.

Note: cancellation of your account will remove your profile and all of your ratings and you will no longer have access to job leads.

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When do I get billed?

Payment is taken at two times: when your membership fee is due and any time you purchase a job lead. Your membership fee will be taken either monthly, quarterly or annually from the date of activation depending on the membership tariff you have selected.

To view when your next membership payment will be taken, log in to your account, select ‘My Account’ and ‘Membership & Invoices’ from the navigation at the top right of your screen. Your membership plan and next renewal date are displayed in the ‘Membership Info’ section.

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When and how often do I receive an invoice?

Invoices are issued monthly from the date you joined Rated People or activated your current membership plan. They will list all job lead purchases, membership payments and credits received during that month.

For example: if you joined on the 5th of January, you will receive an invoice the 5th day of every month regardless of your membership plan or amount of leads purchased.

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Can I change when invoices are issued?

Unfortunately, no. Invoices are issued monthly from the date you joined Rated People or activated your current membership plan and this cannot be adjusted at this time.

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How do I view or download my Rated People invoices?

Your invoice is emailed to you in the form of an electronic PDF attachment each month with the subject line ‘Invoice from Rated People’. You will need a copy of Adobe PDF reader installed to open this file.

To view your invoices online, log in to your account and select ‘My Account’ and ‘Membership & Invoices’ from the navigation at the top right of your screen. Your most recent invoices are listed in the ‘Invoices’ section. Click the download icon in the PDF column to download, save and view each invoice.

Note: Rated People do not issue paper copies of invoices.

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How do I pay my invoice or settle an outstanding balance?

An invoice is not a bill for money owed to Rated People.

Job lead purchases and SMS alert top-ups are charged to the card on your account immediately at the time of purchase. Similarly, your membership fee is taken automatically at the time of renewal. Therefore, your invoice serves as a receipt of purchases made during the past month.

If collection of payment fails for any reason, a notification will appear across the top of the screen when you log in to your account online. To pay this balance, click the ‘PAY THE INVOICE’ link in the notification.

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Can I pay an outstanding balance using my account balance?

No. Your Rated People account balance has no fiscal value and can only be used for purchasing job leads.

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Why is there a difference between the total invoice and the sum of payments received?

The only reason for a difference between the value of the invoice and the sum of payments received is if the membership payment has failed. To pay this invoice and settle the difference, log in to your account and click the ‘PAY THE INVOICE’ link in the notification at the top of your screen.

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What do the negative values on my invoice mean?

If a line or value on your invoice is negative, this refers to a credit given to your account balance. This includes refunds and any awarded lead credits.

Negative values also appear when your account balance or lead credit is used to purchase a job lead.

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Why does my invoice show a credit?

Your invoice will show a negative value (credit) any time you use your account balance to pay for a job lead. It will also show a credit when you have been issued a refund or credit note for any reason.

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What does ‘free balance’ mean?

‘Free balance’ refers to any free lead credit included with your membership and is only valid during the current membership period only. ‘Free balance’ appears on your invoice when your free balance is used to purchase a job lead.

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What does ‘credit redeemed’ mean?

‘Credit redeemed’ refers to any credit that has been re-credited to your account or added to your account as a goodwill gesture. ‘Credit redeemed’ appears on your invoice when this credit is used to purchase a job lead.

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How do I see if a lead was purchased using my account balance?

Job leads purchased using your account balance will be listed as either ‘Free balance’ or ‘Credit redeemed’ on your invoice. The amount will be listed with a negative value to show that your account credit was used and payment was not taken from your card.

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Why is the value on my bank statement different than the value of the lead I purchased?

When you buy a job lead, payment is taken from your available Rated People account balance before your card is charged. If there is not enough credit on your account to pay the full price of the lead +VAT, the remainder will be charged to your card.

To view the value and date of the payment charged to your card, view the ‘Payment Amount’ section of your monthly invoice.

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Why do I still receive an invoice if I have not made any purchases?

For the consistency of your records, Rated People generates an invoice for every month of your membership. If you have not made any purchases during the month and receive a blank invoice, you may choose to keep it for your records.

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What do I do if I have been overcharged?

If you think you have been overcharged for any reason or want to query a payment, please contact us here.

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Why have I been charged?

Rated People charges for your membership fee, job lead purchases and SMS alerts.

If you have account balance (from free or refunded lead credits) that covers the full price of a lead +VAT, then you will not be charged for buying a lead. If you do not have an existing account balance or do not have enough balance to cover the full price of the lead, payment will be taken from the card on your account.

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How much does Rated People cost?

Our current membership is just £15 per month (or £150 for 12 months, saving you £30 a year, plus giving you access to our premium benefits). Membership includes access to job leads on site and via email, hosting and maintenance of your profile page and full access to our mobile app. Leads are then purchased individually.

The price of a lead varies with an average of £15 +VAT and is based on the job’s size, scope, location and demand for the skills required to carry it out.

If you wish to receive lead alerts via SMS, these are priced at an additional £10 +VAT per 100 SMS’s.

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What is the membership fee for?

Your membership fee includes access to over 75,000 job leads a month on site and via email, hosting and maintenance of your profile page and full access to our mobile app. It also includes additional savings and benefits with our many trade partners.

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How do you justify the cost of Rated People?

We charge a simple membership fee with an additional fee for every job lead you wish to quote on. Lead prices are determined by the job’s size, scope, location and demand for the skills required to carry it out.

Our tradesmen report that, on average, they win 1 in every 3 job leads they purchase. With an average homeowner budget of £1,333 and an average cost of £15 per lead, that’s a return of 30 times your money.

Also, when you win a job you may well get a customer for life, which means that for a relatively small introductory fee you can secure a good deal of future work. Many jobs also lead to other projects if the customer is satisfied with the work.

To check your own return from Rated People, try our return calculator here.

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How do you calculate the price of job leads?

The price of a lead varies with an average of £15+VAT and is based on the job’s size, scope, location and demand for the skills required to carry it out.

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Why do job lead prices vary?

Lead prices are determined by the job’s size, scope, location and demand for the skills required to carry it out. We do this because some job leads are easier and cheaper for us to obtain and supply to you than others.

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Does my account credit balance roll over?

There are two types of credits that make up your account balance: free credits and re-credits. Free credit is any credit included with your membership plan and is valid for the membership period only and does not roll over. Re-credits are any credits refunded to your account or awarded to your account as a goodwill gesture. These re-credits never expire.

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Why should I pay for a lead when I don’t win?

Rated People is an introductory service that aims to connect quality tradesmen with potential customers and more work. It is not possible for us to guarantee how a customer will behave after posting a job or if you will be chosen to carry out their work for every lead you purchase. We have found that this allows us to charge you considerably less than if we operated a purely commission-based fee.

For this reason, we encourage you not to rely on an individual lead for the success of your next job. Our tradesmen report that, on average, they win 1 in every 3 leads they purchase and make 30 times their money back in trade value. Therefore, you should always evaluate your success rate over several leads and not each individual one.

It is also important to remember that any time you are able to make contact with a new customer and discuss your services, you have made a valuable connection that may turn into future work, even if the current job does not proceed.

To check your own return from Rated People, try our return calculator here.

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What is your return policy?

As per our terms and conditions, we do not offer a ‘return policy’ on individual lead purchases. This is because we cannot guarantee nor adequately enforce that each potential customer you contact will accept your quote or select you to carry out their job.

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How does Rated People work?

  • Get job leads: We send you job leads based on your postcode, work area, trade and services. You can view these leads via our main website, email, SMS and our mobile app.
  • Buy job leads: Each job lead includes the customer’s job description, estimated budget and postcode as well as the price to buy the full customer contact details. Browse the leads and buy those most likely to convert into work.
  • Call the customer: Once you’ve bought the job lead, we will give you the customer’s mobile number and email address so you can contact them directly to find out more about the job and quote. Meanwhile, your profile page, ratings and contact details are sent to the customer.
  • Get rated: After the work is complete, ask your customer to rate you based on quality, reliability and value. Ratings act as ‘word of mouth’ online and will help you build your reputation and win more work.

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I’ve always relied on word of mouth before, why should I use Rated People?

Our service is better than word of mouth and directories for 5 reasons:

  • No waiting for the phone to ring: we provide a continuous supply of job leads to choose from all year round matching your specified trade, skills and location.
  • Grow your reputation: your ratings and profile serve as your online word of mouth and help you win new customers.
  • Fill gaps in your diary: during periods when you’re less busy, use Rated People to win work and widen your customer base.
  • Showcase your work: use your personal profile to share your company information, qualifications and photos of past work with potential customers.
  • Find work on the go: use our mobile app and SMS alerts to buy and manage job leads when you’re out and about.

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How do you define the term ‘local tradesmen’?

The term ‘local’ in London is different to ‘local’ in rural Scotland. Every tradesperson sets their central post code and the distance they are willing to travel to work. Some tradesmen might specify that they only want to work within a 10 mile radius while others may specify a larger area to increase the chances of winning work.

This means that tradesmen who prefer to find jobs closer to home can do so and save both time and petrol by targeting customers local to them.

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Do you screen tradespeople who sign up to Rated People?

All tradespeople who sign up to Rated People are screened with our partner Experian. Experian is the leading global information services company, providing data and analytical tools to clients. They help businesses to, amongst other things, prevent fraud, target marketing offers and automate decision making. We work with Experian to establish a tradesperson’s identity and financial stability.

As well as screening, we employ other technology and work with Action Fraud UK and Trading Standards to minimise the risks posed to homeowners by rogue traders. Tradespeople who wish to purchase electrical job leads must upload valid Part P qualifications and gas job leads cannot be purchased without valid company Gas Safe certification numbers.

To give homeowners further help with identifying quality tradespeople and helping tradespeople to become recognised for their quality work, we’re working with TrustMark. TrustMark is the not-for-profit government endorsed scheme which has created the industry standard for vetting the qualifications, customer service and business management of tradespeople in the UK. If a tradesperson is TrustMark registered, they will have the TrustMark badge displayed on their Rated People profile page.

Fraud Logos

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What do I need to sign up?

To sign up with Rated People, you must provide us with the following:

Business information

  • Name of your business
  • Your business address (where your business operates from)

Personal information

  • Your first name and last name
  • Your date of birth
  • Your personal address (If you run your business from home, we’ll only need one address.)

Note that both your business and personal address cannot be located at a PO Box or virtual address.

Business attributes

  • Your contact details (phone number and email address)
  • Your primary trade, type of business and number of employees (including yourself)

Payment details

  • Details of your valid UK debit or credit card (to load into our system and allow you to buy job leads and pay membership which secures reduced lead prices and other benefits)

Each time you buy a job lead, we’ll pass your business information to the homeowner so that they can carry out further checks on you and your business before they hire you.

We at Rated People must be confident that you are who you say you are as we are making an introduction between homeowners and tradespeople. For this reason you must be able to prove your business and personal details at all times whilst being a member of Rated People. If at any time we are uncertain of your identity, even if you have been with us for several years, your account will be suspended and you will be asked to provide documents to prove your business and personal details. Once you have provided the required documents and they have been verified, your account will be reactivated.

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Do you close tradespeople’s accounts?

Rated People is committed to minimising the risks posed to UK homeowners and the reputations of honest professionals by rogue traders.

For this reason, we will close accounts of tradespeople if:

  • They are not willing to resolve fair and reasonable negative feedback or complaints.
  • They receive negative reviews or serious complaints from a homeowner during their first few months with Rated People.
  • They behave inappropriately, including being racist or sexist, threatening, bullying, stealing from or abusing the trust of customers.
  • They receive serious complaints relating to their work or personal conduct from outside of the Rated People site.
  • We receive feedback on them from Trading Standards, Government bodies or the Police.
  • They set up multiple Rated People accounts for personal gain.
  • They can no longer pass identity validation.
  • They can no longer meet the financial stability criteria that we have set.

This list is by no means exhaustive and is there to protect both homeowners and honest tradespeople. For example, if your business becomes financially challenged and you get a complaint, we may choose to close your account.

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Can I keep track of jobs and customers not on Rated People?

Yes. If you download the Trades app, you can add other customers and jobs so you can store all of your customer information in one place. Also, when you add your other customers and jobs you will be able to easily create and issue invoices to them using the app.

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Why would I add my other customers on the app?

The Trades mobile app allows you to easily create and manage invoices. Because you have customers found through Rated People as well as customers you found through other channels, we allow you to create and manage invoices for all of your customers, free of charge.

When you add your other customers and jobs you will be able to easily create and issue invoices to them. You may also set standard terms & conditions and VAT settings to include on every invoice.

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How do I add a customers to the app?

To add other customers and jobs that you did not find through Rated People, launch the Trades app and select ‘Add a Job’ from the navigation panel and enter the job and customer details. You may also add a job directly to your jobs list by selecting the ‘+’ button at the upper right of your job list screen. This will allow you to send invoices to the customer and keep all of your customer contact details in one place.

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How do I find my customers using the app?

To find a customer that you would like to contact, request a rating from or send an invoice, launch the Trades app and select ‘Jobs’ from the navigation panel. All of your jobs will be displayed, starting from the most recent. Select a job to view the customer details and scroll down to load older jobs.

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How do I create an invoice?

To create an invoice, launch the Trades app and select ‘Create an Invoice’ from the navigation panel and then select the job you wish to issue an invoice for. Enter your bank details if you have not already and then fill in the invoice details.

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Why do I need to provide my bank details?

With the Trades app, you can issue invoices and offer your customers a choice of payment methods: cash, cheque or bank transfer. If you offer the choice to pay by bank transfer, we’ll include your bank account number and sort code on the invoice.

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How do I send an invoice to a customer?

To issue an invoice directly to your customer using the Trades mobile app, simply select ‘Email’ after you have filled-out the invoice details.

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How do I preview an invoice before sending it?

To preview an invoice created using the Trades app before sending it to your customer, click ‘Preview invoice’ after creating the invoice.

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How do I delete an invoice I have created?

If you need to delete an invoice you created or issued using the Trades app, select ‘Invoices’ from the navigation panel. Select the invoice you wish to delete and click ‘Delete’.

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How do I find an invoice I have sent?

To find an invoice you have sent using the Trades app, select ‘Invoices’ from the navigation panel. Your invoices will be listed with the most recent at the top. You may also find an invoice for a particular job by selecting ‘Jobs’ from the navigation panel and then clicking the job.

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A homeowner’s asked me to go through mediation, what does this mean for me?

In the vast majority of cases, tradespeople and homeowners have a positive experience using our service. Still, we know that there may be times when things don’t work out as planned. If this happens, a homeowner can ask you to go through mediation to try and come to an agreement. We explain what this means for you here.

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What if a homeowner owes me money and won’t pay?

If you’re owed money for work you’ve already carried out, we have advice about what to do here.

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