The Tradesman’s Checklist

Rated People’s aim is to help tradesmen win more work and grow their businesses. We have compiled this checklist from speaking to homeowners and listening to what they are looking for when hiring a tradesman. The following tips are quick and easy ways to win a customer for life.
 

Buying a Lead

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Make contact as soon as you buy a job lead on Rated People. Explain that you are a member of Rated People so they know where you got their contact details.

 

 

Reputation

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First impressions last – Dress professionally in a branded uniform, be courteous and demonstrate why you are the most qualified for the job; samples and references help.

 

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Arrive on time – Tardiness is one of the reasons many homeowners decide not to employ a tradesman. If you are running late, phone your customer and tell them.

 

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Keep it tidy – Tell your customers how you intend to protect their home from damage; bring shoe and dust covers.

 

 

Quoting

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Be plain-speaking – Listen to your customer’s needs and offer solutions in a language the customer will understand. Avoid using technical terms.

 

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Manage expectations – Take your customers through the different stages of the project and let them know how disruptive it will be to their home; manage expectations early.

 

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Clarify the contract – Explain what the deposit covers and provide your customers with a receipt after payment. Break down costs and clarify whether you charge VAT.

 

 

Follow-up

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Leave a business card – Give your customers a business or calling card when you have finished work so they have your details for future work.

 

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Keep your profile up to date – Always ask for a rating after you finish a job. Update your profile page with images of past projects and treat it like your online portfolio.

 

 

Always Follow the Code of Conduct

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When you join Rated People, you agree to follow the Trade Business Code of Conduct to ensure that you represent yourself and your fellow Rated tradesmen appropriately. Failure to adhere to the Code of Conduct could result in your membership being revoked.