Customer service

If you're unsure how Rated People works, or you have a question that we haven't answered in our FAQs below, our customer service team are here to help.

Our London-based team are on hand to answer your emails Monday to Friday.

How it works

We connect homeowners with quality, local tradespeople.

Homeowners post their home improvement or emergency repair job for free. Up to three tradespeople in the homeowner's area may then purchase their job lead and contact them to quote.

Each tradesperson will have the opportunity to quote for the work, so the homeowner can make a decision on who to hire based on the tradespeople's quotes, ratings/reviews and examples of their previous work.

Contact Us

Send us your questions or queries here:

Please use your Rated People account if you have one

Frequently asked questions

Browse our Tradesperson FAQs or our Homeowners FAQs to find answers to the most frequently asked questions.

Head office address

Rated People Ltd
Zetland House
5-25 Scrutton Street

Company no. 5540422