Rob Waghorn
Rachel. From your description of the cold radiator valve I'm guessing you have thermostatic valves. If the part with the numbers on it is loose then this is most likely why it's not getting hot. You can try and tighten the head by turning the chrome ring like part at the bottom of the head clockwise...(turn to the right to tighten, the left to loosen). On most thermostatic valves there is a triangle indicator to enable to know which number the valve is on, this should be at the front to enable allow you to know which number the valve is on clearly. Hope this helps. Robert.