What should I do if I have a dispute with a tradesperson?
If you experience a dispute with a tradesperson, we strongly recommend first attempting to resolve the matter directly with them. In many cases, misunderstandings can be resolved quickly through clear and open communication.
When contacting the tradesperson:
- Explain your concerns calmly and politely
- Keep all communication in writing where possible
- Take photos of the work and keep any relevant documentation, such as quotes or invoices
- Keeping records of your communication and the work completed can be helpful if the situation needs to be reviewed later.
It is also a good idea to review our Homeowner Checklist here, which provides useful guidance on hiring tradespeople, agreeing on the scope of work, and protecting yourself throughout the process.
If you have attempted to resolve the issue with the tradesperson but communication has broken down, you can report the matter to us by emailing [email protected].
Please include as much detailed information as possible, such as the job description, communication with the tradesperson, photos, and any supporting documents. This will help us understand the situation and review the account appropriately.
Important information
Rated People operates as an introductory platform, connecting homeowners with tradespeople. Because the agreement and work are arranged directly between the homeowner and the tradesperson, we may be limited in the assistance we can provide when it comes to disputes. Please click here to find out more about alternative dispute resolution methods.