What should I do if I’m unable to resolve a dispute with a tradesperson?

If you are unable to resolve a dispute directly with a tradesperson, there are several independent routes available to help you move forward.

1. Try to resolve the issue directly first

We always recommend attempting to resolve the issue directly with the tradesperson through clear and calm communication. Many disputes can be settled quickly by agreeing on a solution together.

If this is not successful, you may wish to explore the following options.

2. Contact Citizens Advice

You can reach out to Citizens Advice for free, impartial guidance. They can help you understand your consumer rights, advise you on your next steps, and guide you through the dispute process.

3. Report the issue to Trading Standards

If appropriate, Citizens Advice may refer your case to Trading Standards, who are responsible for investigating unfair trading practices and protecting consumers.

4. Alternative Dispute Resolution (ADR)

You may be directed to an independent third-party dispute resolution service, such as Ellis Mediation Ltd. They provide a neutral platform to help both parties reach a fair agreement without the need for legal action.

Important information

Rated People is an introductory service, meaning agreements are made directly between homeowners and tradespeople. While we aim to support where possible, we may be limited in our ability to intervene in disputes.

Exploring independent dispute resolution options can help ensure your case is handled fairly and in line with consumer protection guidance.