I've already raised this a little while ago and completely agree that those paying for the leads should be asked about the improvements
For me its not an improvement. The lead costs don't appear to be cheaper as promised and I'm very cautious before buying leads as there are just as many timewasting 'potential' customers out there posting jobs. I cant see how RP are making any more money that they were before as I'm fairly sure tradesmen re not competing for jobs in the same way - for instance, unless its a big budget job - such as refurbishment, where the customer would be daft not to get 3 quotes, I don't bother buying the lead unless I'm the first.
Add insult to injury - just after informing us they'd made so called improvements, we get asked to complete patronising and meaningless surveys on whether customers offer tea and biscuits whilst doing work for them - just not at all helpful
BRING BACK THE REPORT A LEAD FUNCTION AND MAKE THE WORK OF BIDDING FOR JOBS MORE COMPETATIVE !!