5 Star Heating & Renewable Energy

Primary trade Gas / Heating engineer
21 ratings
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5 Star Heating & Renewable Energy

21 ratings

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About 5 Star Heating & Renewable Energy

About 5 Star Heating Edit description Hello and welcome to the page of 5 Star Heating, home of heating and hot water comforts. We at 5 Star provide a responsive, quality, professional and affordable service. We pride ourselves on our ability to attend your heating, gas, or plumbing demands in 75% of cases same day. With a 1st time fix rate of 87.5% on all jobs. I myself am an ex British Gas and Vaillant installation, service and breakdown/repair engineer. So what ever problem you are experiencing, rest assured you are in very safe hands. If for any reason, (due to efficiency, realiability or parts availability) you decide on a replacement boiler or any plumbing, heating or gas related component, you can be sure that we can replace, add or upgrade anything competitively. Thank you ever so much for taking the time to read. We really do look forward to meeting you all.

Ratings & reviews

5 Star Heating & Renewable Energy rated for Bathroom fitter

4

Overall rating

21 total ratings 1 last 30 days 9 last 6 months 18 last 12 months

22 Dec 2021

Gas / Heating engineer

Terry responded super quickly and was able to come to help the same day I asked. He just keeps working each day so it was close to 7pm when he arrived. He was helpful and patient and friendly and cheerful. I’ll definitely keep his number for future support.

, TR1

17 Dec 2021

Bathroom fitter

This is the worst company I have ever dealt with. I employed them for a complete bathroom refurbishment at a £7000 cost. I had nothing but the poorest service I have ever received. Terry and his partner Jessica were intimidating and bullying every step of the way after taking my money. Very friendly while booking and taking your money but once they have that change into the most underhanded and appalling people I have ever dealt with. Do not do business with these people.

, TR14

02 Dec 2021

Gas / Heating engineer

Job completed quickly, all up and working. Nice friendly guy. many thanks.

, TR11

27 Aug 2021

Bathroom fitter

Terry and Jess of 5 Star are genuinely helpful and friendly people who go out of their way to ensure customer satisfaction. I would highly recommend them to anyone. Terry responded very quickly to my request to refurbish an ensuite and cloakroom. All the tradesmen took personal pride in their work which was of a high standard. They treated my home with respect, not a building site, and I am extremely pleased with the final result. I will definitely be contacting them again for future jobs in my home.

, TR7

11 Aug 2021

Plumber

Fantastic service. Contacted me quickly, turned up when they said they would and were brilliantly professional. I do not hesitate in recommending CO plumbing.

, TR6

09 Aug 2021

Bathroom fitter

Nothing was too much trouble, very polite and professional, we shall be using 5star in the future.

, TR20

04 Aug 2021

Plumber

Five stars for a first rate job. Quick and brilliantly organized installation of a complex air sourced heating unit and water tank. All done in three days, working and looking very neat. I would reccommennd Dean and 5* to anyone.

, TR11

28 Jul 2021

Gas / Heating engineer

went over and above to resolve the job in our listed property well pleased credit to his chaps well done terry

, TR19

26 Jul 2021

Plumber

After 5* contacting me immediately after posting my job, I'm afraid it was all down hill from there. They failed to arrive on 3 separate occasions despite being given appointments and assurances. The first excuse was a breakdown, No 2. 2 vehicles had crashed into each other and the third appointment was just silence so we gave up, their track record didn't bode well for them actually turning up and completing the work!!

, TR4

21 Jul 2021

Gas / Heating engineer

Excellent service

, TR16

20 Jul 2021

Gas / Heating engineer

Hopeless! Their work may or may not be good, we don't know, no-one ever came! The first appointment was missed because of problems with their vans but they phoned and re-scheduled so that was OK; we accept that problems can arise. The second appointment was also missed, again through problems with vans, but we had to phone them to find out why they hadn't arrived as promised. A third appointment was made "I'll be there myself, first thing Monday". No-one came, no phone call, not even a reply to our message.

, TR1

09 Jul 2021

Gas / Heating engineer

New oil boiler installation The whole team were very friendly and helpful in what was for me a stressful situation. Most importantly they were always there when I needed to speak to someone or got back to me straight away.

, PL26

15 Jun 2021

Plumber

Job done, fully satisfied with the workmanship. Dean was first class dealing with the problems that he came across.. Slight misunderstanding about the time they would arrive, phoned 5 star heating to confirm when the would arrive, men turn up on time, finished the job, tidied up . First class job done.

, TR15

01 May 2021

Plumber

Excellent service from terry Emergency call out for boiler failure in a rental holiday home Call out on day one, new boiler fitted day 2......brilliant service at a good price .......well recommended

, TR7

16 Apr 2021

Gas / Heating engineer

I had a call as soon as I posted and agreed a price. Unfortunately despite emails, messages via chat and calling mobile (number now not receiving calls) it's impossible to contact them I don't mind if they can't do it anymore but should at least let me know

, TR20

28 Mar 2021

Gas / Heating engineer

Excellent service, would highly recommend

, PL14

24 Mar 2021

Gas / Heating engineer

100% polite punctual an efficient highly recommend the firm

, TR27

10 Feb 2021

Gas / Heating engineer

Terry and his team were very proactive given the problem with my boiler and the current weather conditions being freezing, he recognised that we had a toddler in the house and sourced a new boiler and immediately went about fitting it, they literally carried on for 12 hours until the job was finished and we had heat and hot water again. Their presence in the home was respectful and professional, I would recommend 5 * in a heartbeat. Thank you so much, you turned a negative into a positive. 10/10 x

, PL25

17 Jan 2021

Gas / Heating engineer

Boiler serviced at a great price. Thanks!

, PL25

08 Dec 2020

Gas / Heating engineer

Truly excellent service from start to finish with great communication. Terry gives honest advice and is very knowledgable. Sadly our bolier was beyond sensible repair - and the leak that he was certain was there took several days to dry out so he was right. Fitted a replacement when he said he would and worked through until gone 8.00 pm to finish. His communication, his approach and the great support also provided by Jessica who runs the office make them a very good company to deal with. Highly recommended!

, PL26

Trade certifications

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Gas Safe Certifications

This tradesperson is Gas Safe registered to work safely and legally on gas appliances in the UK.
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Registered name
5 star heating & Renewable Energy Limited
Reg No:
5 star heating & Renewable Energy Limited
546201

Areas serviced

Services available

Top trades offered by 5 Star Heating & Renewable Energy

Primary trade

Gas / Heating engineer

Gas and Oil-Fired Boiler

Gas Fire

Gas Cooker / Hob - Installation

Bathroom fitter

Bathroom Design

Bathroom Installation

Complete Bathroom Refurbishment

Bricklayer

Stonework / Stone Cladding

Electrician

Electrical Installation / Testing

Electrical Inspection Condition Report

Floor fitters

Water Underfloor Heating