Posting a job on Rated People is free. You complete a short form telling us the type of work, a description and an approximate, but realistic, budget for the job. The budget is required so that we can charge the tradesman the right price when they request to contact you and quote. Receiving up to 3 quotes ensures that you are able to select a tradesman based on price and quality.
After your job has been posted we’ll do a quick check on your phone number and e-mail address to ensure the jobs we’re passing on to tradesmen are of good quality. We’ll then notify all of our tradesmen who have the right skills and location to be able to quote. Up to 3 tradesmen will then request to contact you and we’ll provide your contact details. You’ll receive a phone call or message (via Rated People) from the tradesmen so that they can proceed with the quote.
Once you have received 3 quotes you can choose which tradesman to proceed with. Every Rated People tradesman has a website showing their business description, qualifications, accreditations and any previous ratings from past customers. We advise using all of this information together with the quote to make a decision on who to proceed with. This way you get good quality at a fair price.
After the work has been completed we ask you to give feedback on the quality, value and reliability of the tradesman. This feedback is invaluable for future customers to choose the right tradesman and is really important to help good tradesmen grow their businesses.
If you’ve decided to proceed with the work before being contacted by 3 tradesmen we ask you to update the job so we don’t pass it on to any more tradesmen.
The job that you posted may not have had enough detail in the description, or the budget was unrealistic. Repost the job with more information in the description, and try a slightly higher budget. With multiple quotes you can be confident of finding a fair price, so you do not need to be cautious about putting in a high budget.
Jobs with an unrealistic budget or very short descriptions may not get a response from tradesmen. If no tradesmen have responded in 3 days we ask you to update the job.
If you give us your mobile number when you submit your job, we’ll automatically send you text alerts when we find tradesmen for you.
To change your text alert setting
When tradesmen sign up to Rated People they are:
We encourage all homeowners to ask about these credentials before hiring a tradesman, if applicable.
Tradesmen signed up to Rated People operate as independent companies and are not working on behalf of Rated People, therefore we cannot guarantee the quality of their work.
We can however guarantee that tradesmen go through a screening process (see How do you screen your tradesmen?) before they become members of Rated People.
Tradesmen are also rated by previous customers. The ratings are based on:
These ratings are used by other homeowners to make a more informed decision about which tradesman to hire. Over 200,000 customer ratings have been submitted to date.
All tradesmen who join our service agree to abide by our minimum standards and codes of conduct. Tradesmen not doing so are permanently removed from our community.
Unlike other recommendation sites, we operate a closed ratings system. Only homeowners who have hired a tradesman via Rated People can submit a rating of that specific tradesman after the job has been finished. Homeowners are able to amend their rating at any time and the tradesman can comment/respond. We additionally screen ratings for offensive language.
As of 2012 we now conduct random spot checks on both positive and negative ratings to further ensure that homeowners can confidently hire a tradesman.
First, we encourage you and the tradesman to remedy the situation between yourselves. However, if asked to do so, our Performance Audit Team (PAT) can act as mediator. The role of the PAT is to investigate and resolve concerns or disputes. Complaints are handled on a case by case basis.
If you’re not happy with the quality of workmanship you should leave a rating stating why the tradesman didn’t live up to your expectations. Tradesmen who fail to deliver quality work can be permanently suspended from Rated People.
A good, quality tradesman should have a portfolio of previous work. Tradesmen can also upload photos of past projects, qualifications and a description of their services on Rated People so you can get a company overview. We always advise you to ask for previous customer references.
Tradesmen without ratings have most likely just joined Rated People. Although they don’t have any ratings yet, it doesn’t mean they’re not quality tradesmen. In fact, this means that tradesmen are incentivised to do a quality job to ensure they get a brilliant first rating, allowing them to start building their reputation online and gain more work in the future.
In the unlikely event that a tradesman has acted unscrupulously, we can suspend an account. Our policy is to close accounts under the following circumstances:
It is important to note that each complaint must be dealt on a case by case basis as circumstances vary. Our Performance Audit Team (PAT) conducts each investigation, usually within 5-10 business days.
Our service is better than word of mouth and directories for five reasons:
On Rated People you will be able to read previous customer reviews, look at photos of past projects and check qualifications and certificates. We also recommend talking to the tradesman over the phone or meet him/her in person. If someone offers a deal that’s too good to be true, it probably is.
We never recommend paying the entire amount up front; you shouldn’t part with a substantial sum without knowing what you’re getting. The deposit should not be more than 20% of the overall job price and the tradesmen should be able to explain what it’s covering: any upfront costs before the job starts.
No, your contact details will never be made public on the site. When a tradesman buys your job s/he will then get access to your details so they can call to quote.