Customer service

If you're unsure how Rated People works, or you have a question that we haven’t answered in our FAQs below, our customer service team are here to help.

Our London-based team are on hand to answer your emails Monday to Friday.

How it works

We connect homeowners with quality, local tradesmen.

Homeowners post their home improvement or emergency repair job for free. Up to three tradesmen in the homeowner’s area may then purchase their job lead and contact them to quote.

Each tradesman will have the opportunity to quote for the work, so the homeowner can make a decision on who to hire based on the tradesmen’s quotes, ratings/reviews and examples of their previous work.

Contact us

Frequently asked questions

Browse our Tradesman FAQs or our Homeowners FAQs to find answers to the most frequently asked questions.

Head office address

Rated People Ltd,
3rd Floor, 66 Buckingham Gate,
London, SW1E 6AU
Company no. 5540422