Tradesman help

What are job leads?

Job leads are the requests that homeowners post on our site. We sort these requests by postcode, trade and skill type and then pass the details along to our tradespeople.

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Where do I view and buy job leads?

You can view and buy job leads in a variety of ways:

  • On the main website: When you log in to your account you’ll automatically land on your job leads list. Here you can scroll through the leads available for you to buy. Click the ‘View full details’ button to see more details or buy the lead.
  • On our mobile website: When you log in to your account using a smartphone you’ll automatically land on your ‘Job Alerts’ screen and your job lead list. Scroll through the leads as you would on the main website and simply tap a lead for more details, or to buy it.
  • Via email alerts: If you have email alerts turned on, we email you every time a new lead is available for you to purchase. To buy the lead, click the ‘Buy lead now’ button in the email.
  • Via SMS: If you have SMS alerts turned on, we send you an SMS every time a new job lead is available for you to purchase. To buy the lead, reply to the SMS with the alpha-numeric code provided in the lead alert.
  • With our mobile app: If you have our mobile app installed on your Android or iPhone smartphone, just launch the app and you’ll automatically land on your ‘Job Alerts’ screen and your job lead list. Scroll through the leads as you would on the main website and simply tap a lead for more details or to buy it.

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How do I control which job leads I receive?

The job leads you receive are determined by your postcode, work area and trade/skills you selected when you signed up. You can change these settings at any time by logging in to your account and selecting ‘Edit job lead settings’ from your main ‘Job Lead’ screen.

Note: Your work area is circular by default. Drag the markers on your area map to refine your work area into any shape you would like.

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Why are there no leads/very few leads in my job lead list?

Job leads are sent to you based on your postcode, work area and trade/skill settings. If these are not set correctly or your work area is set to be very small, there may not be many matching job leads for us to send you. To adjust your settings and expand your work area, log in to your account and click ‘Edit job lead settings’ from your main job lead screen.

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Can I remove job leads from my job lead list?

Yes. To remove a job lead you’re not interested in from your job lead list, click the ‘remove’ icon in the upper right of the lead. The lead will no longer appear in your job lead list.

To remove a job lead on the mobile app, swipe to the left or right on the job lead and a delete button will appear.

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How do I buy a job lead?

To buy a job lead on site, via email or with the mobile app, simply click the ‘Buy’ button on the lead. To buy a lead via SMS, reply to the alert SMS with the alpha-numeric code provided in the alert.

The lead price +VAT will be charged to the credit card you have on your account or deducted from your existing account balance, if any. You will then receive the full customer contact details for the lead.

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What happens after I buy a job lead?

When you buy a job lead, we will give you the customer’s mobile number and email address so you may contact them directly to find out more about the job and quote. We also send your profile page, ratings and contact details to the customer.

A lead may be bought by up to three tradespeople, so contact the customer as soon as possible to introduce yourself and increase your chances of winning the work.

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Why do I need a certificate to buy a job lead?

Gas jobs, such as boiler servicing, require tradespeople to have Gas Safe certification to carry out the work. To ensure the quality of our tradespeople, only tradespeople who have verified their Gas Safe certification may buy these types of job leads.

To add or update your Gas Safe certificate, select ‘Edit job lead settings’ and then ‘Certifications’.

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Do customers know that I paid for their job lead?

Yes. When customers post a job, we notify them that our tradespeople pay to quote on their work. We also send them reminder notifications and request that they remove their job if they no longer require a quote.

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How do you maintain the quality of job leads?

It is not possible to guarantee that all customers who post jobs on Rated People have a high level of intent to carry out the work and are not just doing so out of curiosity. To counter this, we are constantly updating our forms to help give you as much information on each job as possible.

We also encourage customers to visit our Ask an Expert section to try to find the answers they need from expert tradespeople before they request a quote on our site. Additionally, if a job lead is not purchased within 24 hours of posting, we ask the customer to update their job with more information.

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How do I view the job leads I have bought?

To view all the job leads you have bought, log in to your account or launch the mobile app and select ‘Purchased Jobs’ from the main navigation. Here you will see a list of jobs you are currently quoting on or have quoted on.

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What are archived jobs?

The archive is where you can place any job leads you have purchased and wish to separate from your purchased jobs list (e.g. jobs already won and completed). Jobs are not automatically archived. Only jobs you sort into the archive will we be placed there.

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How do I archive a job?

To archive a job lead you have purchased, find the job in your Purchased Jobs list and select the ‘Archive job’ button from the status column.

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How do I view an archived job?

To view all the job leads that you have archived, log in to your account and select ‘Purchased Jobs’ from the main navigation. Click the ‘Archive’ tab to view and access your list of archived jobs.

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How do I contact the customer?

When you buy a job lead, we will give you the customer’s mobile number and email address.

Call the customer as soon as possible to introduce yourself. If you do not receive an answer, leave a voicemail or SMS and send an email with your name and number to make contact and increase your chances of winning the work.

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What if I cannot contact the customer?

If you are having trouble contacting the customer and they are not returning your calls or emails, you should use our request a call back feature.

To request a call back, log in to your Rated People account and click ‘Purchased Jobs’ from the main navigation. Select the job lead from your list of purchased jobs and then click ‘Request a call back’. We will then send an email and SMS to the customer on your behalf requesting that they contact you directly.

Please note that while we take every effort to ensure that leads posted to the site are genuine, we cannot guarantee a potential customer’s behaviour after posting a job.

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I’ve tried contacting the customer, but the details are invalid. What do I do?

Unfortunately, though we take many efforts to ensure the quality of our job leads, a few invalid contact details do occasionally slip through. If the contact details we have given you result in an email bounce-back message, a disconnected phone line or belong to an individual that did not post the job, please let us know by contacting us here and a member of our staff will look into this issue for you.

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How do I request a call back?

To request a call back, log in to your Rated People account and click ‘Purchased Jobs’ from the main navigation. Select the job lead from your list of purchased jobs and then click ‘Request a call back’. We will then send an email and SMS to the customer on your behalf requesting that they contact you directly.

You may also request a call back via our mobile website or app by following the same steps on your mobile smartphone.

Please note that while we take every effort to ensure that leads posted to the site are genuine, we cannot guarantee a potential customer’s behaviour after posting a job.

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What happens after I request a call back?

When you request a call back for a job lead, we will send an email and SMS to the customer on your behalf requesting that they contact you directly and reminding them that you have paid to quote on their work. This often helps in establishing contact with the customer as many times they were simply not prepared or expecting your call.

Please note that while we take every effort to ensure that leads posted to the site are genuine, we cannot guarantee a potential customer’s behaviour after posting a job.

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What if the customer does not let me quote?

Rated People is an introductory service that aims to connect quality tradespeople with potential customers and more work. We cannot guarantee how a customer will behave after posting a job or if they will accept your attempt to contact them and offer you a fair opportunity to quote. We have found that this allows us to charge you considerably less than if we operated a purely commission-based fee.

For this reason, we encourage you not to rely on an individual lead for the success of your next job. Our tradespeople report that, on average, they win 1 in every 3 leads they purchase and make 30 times their money back in trade value. Therefore, you should always evaluate your success rate over several leads and not each individual one.

It is also important to remember that any time you are able to make contact with a new customer and discuss your services, you have made a valuable connection that may turn into future work, even if the current job does not proceed.

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Why should I request a rating?

Ratings serve as your word-of-mouth online and help you build your reputation. Every time you purchase a job lead, we send your profile and ratings to the customer. The more positive ratings you have, the easier it will be to win more work.

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How do I request a rating?

To request a rating, log in to your account or launch the mobile app, find the job on your Purchased Jobs list and select ‘Request rating’ from the status column. We also recommend that you leave your calling card and ask the customer directly to rate you when you’ve completed the job.

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Where do my ratings go?

All of your ratings are stored on your Rated People profile page under the ‘Ratings’ tab. Your 3 most recent ratings are also displayed on the home page. A link to these ratings, as well as your overall ratings score is sent to the customer every time you buy a job lead.

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Where can I view my ratings?

To see an overview of the ratings you have received, log in and select ‘Account’ and then ‘Ratings’ or launch the Find Work mobile app and select ‘Ratings’ from the main navigation. You will then be shown a summary of your average ratings for Quality, Reliability and Value.

You will also see jobs split into those which have been rated and those you’re waiting to be rated on. From here, you may respond to a rating by selecting the job and then ‘Reply to rating’.

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What if I receive a negative or unfair rating?

If you receive a rating that is not as good as you expected, we suggest that you leave a reply to the rating or contact the customer directly to address their concerns. Most disputes can be resolved easily and customers can update their rating at any time. If this fails, or the rating is particularly unfair, factually incorrect or slanderous, please contact us to investigate.

Note: Any response you leave to a rating will be visible to future customers on your profile page, so remember to keep your comments professional.

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How do I respond to a rating?

When a customer leaves a rating, we’ll send you an email with their rating and comment. To reply to the rating, select the link in the email to leave a comment.

You may also log in to your account, select ‘Account’ and then ‘Ratings’ and then select rating where you would like to leave a response. To respond to a rating using the mobile app, select ‘Ratings’ from the main navigation, select the rating and then leave a comment.

Note: Any response you leave to a rating will be visible to future customers on your profile page, so remember to keep your comments professional.

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Can I delete ratings?

No. However, if you receive a rating that is particularly unfair, factually incorrect or slanderous that you have been unable to resolve directly with the customer, we will investigate on your behalf. Please contact us to report the rating. The rating will be flagged as under investigation until the investigation has finished.

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I’m new to Rated People and I don’t have any ratings. How do I win work?

We know it can be difficult when you first join, so we give you credit to spend on winning your first work. The best way to win work without ratings is to:

  • Update your profile with your qualifications, specialities and photos of past work.
  • Start with low-cost, easy-to-service leads where homeowners are less likely to rely on ratings.
  • Contact the customer immediately when you buy a job lead.
  • Give a thorough, detailed quote and provide references.
  • Always ask for ratings once the job is done.

Once you’ve built-up a few ratings, it’ll be easier to go after bigger jobs and keep winning.

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How does a customer know that my ratings are genuine?

Unlike other recommendation sites, we operate a closed ratings system. Only customers who have hired a tradesperson via Rated People can submit a rating of that tradesperson. Customers can update or change their rating at any time and tradespeople can comment/respond.

We screen ratings and comments for offensive language and conduct random spot checks on both positive and negative ratings. We have also put in place automated checks to catch tradespeople who try to rate themselves.

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What is my profile page?

A unique profile page for you/your company is included with your membership. This page showcases your ratings as well as any company information, certifications and photos of your work that you provide.

Your profile page is sent to the customer every time you buy a job lead and we also ensure that it appears near the top of the list when someone searches for your company name on sites like Google. We’ve found that tradespeople with a full profile are 3 times more likely to win work.

Also, if you already have your own website, we recommend that you add a link to your profile page so your other potential customers can see the ratings you’ve earned.

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How do I update/change my profile page?

To update or change your profile page, log in to your account and select ‘Account’ and then ‘My website’. From there you may update your company description, profile picture and cover image.

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How do I upload photos of my past work?

To upload photos of your work, log in to your account and select ‘Account’ and then ‘My photos’. Then click the ‘Choose file’ button to select the photos stored on your computer. The photos you upload will displayed on your profile page.

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How do I view my profile page?

To view your profile page, log in to your account and select ‘Account’ and then ‘My website’. The link to your profile page is displayed at the top of this screen. Click the link to view your profile page as it appears to the public.

To view your profile page using the mobile app, just select ‘My Website’ from the main navigation and you will see the mobile version of your profile page.

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How do I log in to my account?

To log in to your account, visit the Rated People home page at www.ratedpeople.com. Click ‘Login‘ in the upper-right navigation and enter your email and password in the tradesperson section.

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What if I have forgotten my password?

If you have forgotten your password or need to change it for any reason, you may change your password here.

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How do I change my password?

If you have forgotten your password or need to change it for any reason, you may change your password here. You may also change your password by logging in to your account and visiting ‘Account > Account details’ and clicking the ‘Change password’ button.

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How do I change/update my contact details?

To change your contact details, log in to your account and select ‘Account’ and ‘Account details’. From there you can edit your contact info or change your address.

To change your contact details using the mobile app, select ‘Contact details’ from the main navigation.

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How do I change/update my alert contact preferences?

To change or update how you receive your job lead alerts, log in to your account and select ‘Edit job lead settings’ from your main ‘Job Lead’ screen and then click the ‘Alert Contact Preferences’ tab.

To change your contact details, log in to your account and select ‘Account’ and ‘Account details’. From there you can edit your contact info or change your address.

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How do I change/update my trade, skills or work area?

Your default postcode, work area and trade/skills were selected during sign-up. You can change these settings at any time by logging in to your account and selecting ‘Edit job lead settings’ from your main ‘Job Lead’ screen.

Note: Your work area is circular by default. Drag the markers on your area map to refine your work area into any shape you would like.

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How do I change/update my payment details?

If you have paid your membership or purchased a lead using a credit or debit card, the card details have been stored securely for future purchases. To change the card used, click ‘Pay with a different card’ during your next lead purchase.

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How do I change/update my company details?

To change your company details, log in to your account, select ‘Account>Account details’ and click the ‘Edit personal details’ button.

Note: We cannot change the company details on invoices that have already been issued. If your company details change within the fiscal year, the new details will appear on the next scheduled invoice.

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How do I add/update my Gas Safe and Part P certifications?

To add or update your Gas Safe and Part P certifications, log in to your account and select ‘Edit job lead settings’ from your main ‘Job Leads’ screen. Click the ‘Certifications’ tab and then the ‘Add certificate’ button to enter your certificate details.

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How do I buy more SMS alert credits?

When you first join Rated People, you will be given 100 free SMS lead alert credits to help you get started. Once these credits have been used, you can buy more credit for £10+VAT for 100 SMS alerts.

To buy more credit, log in to your account and select ‘Edit job lead settings’ from your main ‘Job Leads’ screen. Click the ‘Alert contact preferences’ tab, set your Mobile Alert status to ‘On’ and then click ‘Buy text alerts’.

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How do I disable email or SMS lead alerts?

To disable email or SMS job lead alerts that you no longer wish to receive, log in to your account and select ‘Edit job lead settings’ from your main ‘Job Leads’ screen. Click the ‘Alert contact preferences’ tab and set your Email and/or Mobile alert status to ‘Off’.

Do disable alerts using the mobile app, select ‘Notifications’ from the main navigation and switch the alert types on or off.

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How do I cancel my account?

If you wish to cancel your account, you may do so at any time by contacting us here and selecting ‘Cancellations’ as the contact query category.

Note: cancellation of your account will remove your profile and all of your ratings and you will no longer have access to job leads.

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When do I get billed?

Payment is taken at two times: when your membership fee is due and any time you purchase a job lead. Your membership fee will be taken either monthly, quarterly or annually from the date of activation depending on the membership tariff you have selected.

To view when your next membership payment will be taken, log in to your account, select ‘Account’ and ‘Billing’. Your membership plan and next renewal date are displayed under the ‘Membership’ tab.

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When and how often do I receive an invoice?

Invoices are issued monthly from the date you joined Rated People or activated your current membership plan. They will list all job lead purchases, membership payments and credits received during that month.

For example: if you joined on the 5th of January, you will receive an invoice the 5th day of every month regardless of your membership plan or amount of leads purchased.

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Can I change when invoices are issued?

Unfortunately, no. Invoices are issued monthly from the date you joined Rated People or activated your current membership plan and this cannot be adjusted at this time.

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How do I view/find my Rated People invoices?

Your invoice is emailed to you in the form of an electronic PDF attachment each month with the subject line ‘Invoice from Rated People’. You will need a copy of Adobe PDF reader installed to open this file.

To view your invoices online, log in to your account and select ‘Account’ and ‘Billing’. Your invoices are listed under the ‘Invoices’ tab. Click the Invoice ID number to download, save and view your electronic invoice.

Note: Rated People do not issue paper copies of invoices.

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How do I pay my invoice or settle an outstanding balance?

An invoice is not a bill for money owed to Rated People.

Job lead purchases and SMS alert top-ups are charged to the card on your account immediately at the time of purchase. Similarly, your membership fee is taken automatically at the time of renewal. Therefore, your invoice serves as a receipt of purchases made during the past month.

If collection of payment fails for any reason, a notification will appear across the top of the screen when you log in to your account online. To pay this balance, click the ‘pay the invoice’ link in the notification.

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Can I pay an outstanding balance using my account balance?

No. Your Rated People account balance has no fiscal value and can only be used for purchasing job leads.

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Why is there a difference between the total invoice and the sum of payments received?

The only reason for a difference between the value of the invoice and the sum of payments received is if the membership payment has failed. To pay this invoice and settle the difference, log in to your account and click the ‘pay the invoice’ link in the notification at the top of your screen.

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What do the negative values on my invoice mean?

If a line or value on your invoice is negative, this refers to a credit given to your account balance. This includes refunds and any credits for when you have reported a lead where you couldn’t provide a quote.

Negative values also appear when your account balance or credit is used to buy a job lead.

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Why does my invoice show a credit?

Your invoice will show a negative value (credit) any time you use your account balance to pay for a job lead. It will also show a credit when you have been issued a refund or credit note for any reason.

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What does ‘free balance’ mean?

‘Free balance’ refers to any credit included with your membership and is only valid during the current membership period. ‘Free balance’ appears on your invoice when your free balance is used to buy a job lead.

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What does ‘credit redeemed’ mean?

‘Credit redeemed’ refers to any credit that has been added to your account as a goodwill gesture. ‘Credit redeemed’ appears on your invoice when this credit is used to buy a job lead.

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How do I see if a lead was purchased using my account balance?

Job leads purchased using your account balance will be listed as either ‘Free balance’ or ‘Credit redeemed’ on your invoice. The amount will be listed with a negative value to show that your account credit was used and payment was not taken from your card.

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Why is the value on my bank statement different than the value of the lead I purchased?

When you buy a job lead, payment is taken from your available Rated People account balance before your card is charged. If there is not enough credit on your account to pay the full price of the lead +VAT, the remainder will be charged to your card.

To view the value and date of the payment charged to your card, view the ‘Payment Amount’ section of your monthly invoice.

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Why do I still receive an invoice if I have not made any purchases?

For the consistency of your records, we generate an invoice for every month of your membership. If you haven’t made any purchases during the month and receive a blank invoice, it’s just so that you can keep it for your records.

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What do I do if I have been overcharged?

If you think you’ve been overcharged for any reason or want to query a payment, please contact us here.

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Why have I been charged?

There is a charge for your membership plan, for job lead purchases and SMS alerts.

If you have an account balance that covers the full price of a lead +VAT, then you won’t be charged for buying a lead. If you don’t have an existing account balance or don’t have enough balance to cover the full price of the lead, we’ll take payment from the card registered on your account.

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How much does Rated People cost?

Both memberships include access to job leads on our site and via email. You also get hosting and maintenance of your profile page, as well as full access to our mobile app. Leads are then purchased individually.

The price of a lead varies with an average of £15 +VAT and is based on the job’s size, scope, location and demand for the skills required to carry it out.

Monthly membership

£15 a month

Annual membership

£150 a year – saving you £30 over the cost of the monthly plan. You also get access to member benefits premium.

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What is included with membership?

Your membership includes access to over 75,000 job leads a month on our site and via email, as well as hosting and maintenance of your profile page and full access to our mobile app. Monthly membership includes member benefits, while our annual plan includes member benefits premium.

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How do you justify the cost of Rated People?

Once you’ve become a member, you pay for every job lead you wish to quote on. Lead prices are determined by the job’s size, scope, location and demand for the skills required to carry it out.

Our tradespeople report that, on average, they win 1 in every 3 job leads they purchase. With an average homeowner budget of £1,333 and an average cost of £15 per lead, that’s a return of 30 times your money.

Also, when you win a job you may well get a customer for life, which means that for a relatively small introductory fee you can secure a good deal of future work. Many jobs also lead to other projects if the customer is satisfied with the work.

To check your own return from Rated People, try our return calculator here.

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How do you calculate the price of job leads?

The price of a lead varies with an average of £15+VAT and is based on the job’s size, scope, location and demand for the skills required to carry it out.

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Why do job lead prices vary?

Lead prices are determined by the job’s size, scope, location and demand for the skills required to carry it out. We do this because some job leads are easier and cheaper for us to obtain and supply to you than others.

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Does my account credit balance roll over?

There are two types of credits that make up your account balance. Any credit that’s included with your membership plan is valid for the membership period only and does not roll over. The second type is any credit you receive in your account as a goodwill gesture, for example – when you couldn’t quote for a job lead you bought. These credits never expire.

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Why should I pay for a lead when I don’t win?

We provide an introductory service that aims to connect quality tradespeople with potential customers. It’s not possible for us to guarantee how a customer will behave after posting a job or if you will be chosen to carry out their work for every lead you buy. We have found that this allows us to charge you considerably less than if we operated a purely commission-based fee.

For this reason, we encourage you not to rely on an individual lead for the success of your next job. Our tradespeople report that, on average, they win 1 in every 3 leads they purchase and make 30 times their money back in trade value. Therefore, you should always evaluate your success rate over several leads and not each individual one.

It’s also important to remember that any time you are able to make contact with a new customer and discuss your services, you have made a valuable connection that may turn into future work, even if the current job does not proceed.

To check your own return from Rated People, try our return calculator here.

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What is your return policy?

As per our terms and conditions, we do not offer a ‘return policy’ on individual lead purchases. This is because we cannot guarantee nor adequately enforce that each potential customer you contact will accept your quote or select you to carry out their job.

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How does Rated People work?

  • Get job leads: We send you job leads based on your postcode, work area, trade and skills. You can view these leads via our main website, email, SMS and our mobile app.
  • Buy job leads: Each job lead includes the customer’s job description, estimated budget and postcode as well as the price to buy the full customer contact details. Browse the leads and buy those most likely to convert into work.
  • Call the customer: Once you’ve bought the job lead, we will give you the customer’s mobile number and email address so you can contact them directly to find out more about the job and quote. Meanwhile, your profile page, ratings and contact details are sent to the customer.
  • Get rated: After the work is complete, ask your customer to rate you based on quality, reliability and value. Ratings act as ‘word of mouth’ online and will help you build your reputation and win more work.

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I’ve always relied on word of mouth before, why should I use Rated People?

Our service is better than word of mouth and directories for 5 reasons:

  • No waiting for the phone to ring: we provide a continuous supply of job leads to choose from all year round matching your specified trade, skills and location
  • Grow your reputation: your ratings and profile serve as your online word of mouth and help you win new customers
  • Fill gaps in your diary: during periods when you’re less busy, use Rated People to win work and widen your customer base
  • Showcase your work: use your personal profile to share your company information, qualifications and photos of past work with potential customers
  • Find work on the go: use our mobile app and SMS alerts to buy and manage job leads when you’re out and about

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How do you define the term ‘local tradespeople’?

The term ‘local’ in London is different to ‘local’ in rural Scotland. Every tradesperson sets their central post code and the distance they are willing to travel to work. Some tradespeople might specify that they only want to work within a 10 mile radius while others may specify a larger area to increase the chances of winning work.

This means that tradespeople who prefer to find jobs closer to home can do so and save both time and petrol by targeting customers local to them.

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Do you screen tradespeople who sign up to Rated People?

All tradespeople who sign up to Rated People are screened with our partner Experian. Experian is the leading global information services company, providing data and analytical tools to clients. They help businesses to, amongst other things, prevent fraud, target marketing offers and automate decision making. We work with Experian to establish your identity and financial stability.

As well as screening, we employ other technology and work with Action Fraud UK and Trading Standards to minimise the risks posed to homeowners by rogue traders. Tradespeople who wish to purchase electrical job leads must upload valid Part P qualifications and gas job leads cannot be purchased without valid company Gas Safe certification numbers.

To give homeowners further help with identifying quality tradespeople and helping tradespeople to become recognised for their quality work, we’re working with TrustMark. TrustMark is the not-for-profit government endorsed scheme which has created the industry standard for vetting the qualifications, customer service and business management of tradespeople in the UK. If a tradesperson is TrustMark registered, they will have the TrustMark badge displayed on their Rated People profile page.

Fraud Logos

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What do I need to sign up?

To sign up with Rated People, you must provide us with the following:

Business information

  • Name of your business
  • Your business address (where your business operates from)

Personal information

  • Your first name and last name
  • Your date of birth
  • Your driving license or passport number
  • Your personal address (If you run your business from home, we’ll only need one address.)

Note that both your business and personal address cannot be located at a PO Box or virtual address.

Business attributes

  • Your contact details (phone number and email address)
  • Your primary trade, type of business and number of employees (including yourself)

Payment details

  • Details of your valid UK debit or credit card (to load into our system and allow you to buy job leads and pay membership which secures reduced lead prices and other benefits)

Each time you buy a job lead, we’ll pass your business information to the homeowner so that they can carry out further checks on you and your business before they hire you.

We at Rated People must be confident that you are who you say you are as we are making an introduction between homeowners and tradespeople. For this reason you must be able to prove your business and personal details at all times whilst being a member of Rated People. If at any time we are uncertain of your identity, even if you have been with us for several years, your account will be suspended and you will be asked to provide documents to prove your business and personal details. Once you have provided the required documents and they have been verified, your account will be reactivated.

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Do you close tradespeople’s accounts?

Rated People is committed to minimising the risks posed to UK homeowners and the reputations of honest professionals by rogue traders.

For this reason, we will close accounts of tradespeople if:

  • They are not willing to resolve fair and reasonable negative feedback or complaints.
  • They receive negative reviews or serious complaints from a homeowner during their first few months with Rated People.
  • They behave inappropriately, including being racist or sexist, threatening, bullying, stealing from or abusing the trust of customers.
  • They receive serious complaints relating to their work or personal conduct from outside of the Rated People site.
  • We receive feedback on them from Trading Standards, Government bodies or the Police.
  • They set up multiple Rated People accounts for personal gain.
  • They can no longer pass identity validation.
  • They can no longer meet the financial stability criteria that we have set.

This list is by no means exhaustive and is there to protect both homeowners and honest tradespeople. For example, if your business becomes financially challenged and you get a complaint, we may choose to close your account.

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Can I keep track of jobs and customers not on Rated People?

Yes. If you download the app, you can add other customers and jobs so you can store all of your customer information in one place. Also, when you add your other customers and jobs you will be able to easily create and issue invoices to them using the app.

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Why would I add my other customers on the app?

The mobile app allows you to easily create and manage invoices. Because you have customers found through Rated People as well as customers you found through other channels, we allow you to create and manage invoices for all of your customers, free of charge.

When you add your other customers and jobs you will be able to easily create and issue invoices to them. You may also set standard terms & conditions and VAT settings to include on every invoice.

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How do I add a customer to the app?

To add other customers and jobs that you did not find through Rated People, launch the app and select ‘Add a Job’ from the navigation panel and enter the job and customer details. You may also add a job directly to your jobs list by selecting the ‘+’ button at the upper right of your job list screen. This will allow you to send invoices to the customer and keep all of your customer contact details in one place.

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How do I find my customers using the app?

To find a customer that you would like to contact, request a rating from or send an invoice, launch the app and select ‘Jobs’ from the navigation panel. All of your jobs will be displayed, starting from the most recent. Select a job to view the customer details and scroll down to load older jobs.

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How do I create an invoice?

To create an invoice, launch the app and select ‘Create an Invoice’ from the navigation panel and then select the job you wish to issue an invoice for. Enter your bank details if you have not already and then fill in the invoice details.

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Why do I need to provide my bank details?

With the app, you can issue invoices and offer your customers a choice of payment methods: cash, cheque or bank transfer. If you offer the choice to pay by bank transfer, we’ll include your bank account number and sort code on the invoice.

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How do I send an invoice to a customer?

To issue an invoice directly to your customer using the mobile app, simply select ‘Email’ after you have filled-out the invoice details.

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How do I preview an invoice before sending it?

To preview an invoice created using the app before sending it to your customer, click ‘Preview invoice’ after creating the invoice.

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How do I delete an invoice I have created?

If you need to delete an invoice you created or issued using the app, select ‘Invoices’ from the navigation panel. Select the invoice you wish to delete and click ‘Delete’.

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How do I find an invoice I have sent?

To find an invoice you have sent using the app, select ‘Invoices’ from the navigation panel. Your invoices will be listed with the most recent at the top. You may also find an invoice for a particular job by selecting ‘Jobs’ from the navigation panel and then clicking the job.

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