Dalton Thompson
Hi Jayne I am very sorry to hear that you have had a bad experience using our service and would like to reassure you that we take complaints very seriously. Please contact us with your details including, your email address and mobile phone number via the link provided (https://www.ratedpeople.com/contact-us/contact-us-form) and I will pass your details on to our customer service team who will investigate. Best wishes, Lee The Ask an Expert Team