Dalton Thompson
Hi Iwona, I'm afraid we don't offer refunds on job leads where the customer did not allow you to quote since we can't unfortunately guarantee how a customer will behave after posting a job. We do however, provide refunds where the contact details for that customer were invalid. If you would like to discuss our policy in more detail, our customer support team are happy to help and can be contacted here: http://www.ratedpeople.com/contact-us/contact-us-form. Best Wishes, Natalie The Ask an Expert Team
