Thank you for accessing our Service at http://www.ratedpeople.com (the “Website“) or through the Rated People ‘Find a Tradesperson’ or ‘Find Work’ application on your mobile device. Please read the following Terms of Use carefully as they govern your use of the Service. Do not use the Service unless you wish to be bound by these terms because, by continuing to use any part of the Service, you confirm your acceptance of these Terms of Use (which also includes the Privacy Policy).
The Service is for use in the United Kingdom only. You must not access the Service from any other jurisdiction. You are responsible for all compliance with laws and regulations which apply to you.
These Terms of Use were last modified on 27 November 2019.
- Definitions
- Service Content
- Links and User Content
- Use of Information
- Intellectual Property Rights
- Limitation of Liability
- Our Rights
- General Promotion Terms & Conditions
- General
Definitions
We are Rated People Limited. Our registered company number is 5540422 and our registered office is at 27-33 Bethnal Green Road, London, England, E1 6LA. Where we refer to ourselves in this Agreement, this is also taken to include (where the context allows) our group companies, affiliates, and our and/or their employees, associated and contracted persons, and persons supplying services to us or them. You can contact us via our online contact form.
Where we refer to you in these Terms of Use, this also includes any person that accesses or uses our Service on your behalf. The “Terms of Use” include the terms set out here and the Privacy Policy as made available via the internet and/or our “Apps” from time to time.
Our “Apps” are the Rated People ‘Find a Tradesperson’ and ‘Find Work’ applications and any other application that we release (each as modified and/or updated by us from time to time).
The “Service” consists of the website currently located at http://www.ratedpeople.com, our Apps, any pages we operate on third party social media applications, and the content and services we make available through them via the internet, mobile devices including smart phones and tablets, and/or interactive television devices and services.
Service Content
The vast majority of the material on the Service originates from our users and we have little or no editorial control over the material. We therefore cannot guarantee the accuracy, timeliness, completeness, performance or fitness for any particular purpose of the material available through the Service. We cannot accept responsibility for errors, omissions, or inaccurate material available through the Service, and make no warranty that the Service will be uninterrupted or error free, or that any defects will be corrected.
Whilst we take steps to prevent misuse of our systems, we cannot warrant that the Service will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that you always use up-to-date firewalls and anti-virus software to protect your equipment and data.
The ratings and other information found on the Service are provided by users, not by us. We do not endorse or recommend any particular third party service. Any material you obtain from the Service is used at your own risk, and we will not be liable for any loss or damage arising out of or in connection with access or use of the Service (except to the extent that such liability cannot be excluded by law).
Links and User Content
It is not possible for us to review all websites which are linked from the Service (or link to the Service), and you should therefore take care when following any link. We cannot accept liability for any loss or damage that may be suffered as a result of following any links.
The Service contains discussion forums, bulletin board services, chat areas, communities and/or other message or communication facilities (collectively “Communities”). Although our hope is that all users will use the Service responsibly, and we require all users to ensure that all content that they post on the Service is lawful, we are not responsible for reviewing or policing user content and so it is possible that Communities may carry offensive, harmful, inaccurate or otherwise inappropriate material, or in some cases, postings that have been mislabeled or are otherwise deceptive. We urge you to exercise proper judgement and to use caution and common sense when using Communities. We do not control the information delivered to the Communities, and have no obligation to monitor the Communities.
You are responsible for your own communications and for any consequences arising out of them. The Communities are intended to allow users to send and receive messages and material that are legal, proper and related to the particular Community, and you agree that you shall use them only for this purpose.
We do not guarantee the truthfulness, accuracy, or reliability of any communications posted in the Communities or endorse any opinions expressed in the Communities. You should take all due care in relying on material Posted in the Communities, as this is done at your own risk.
It is important for you to note that all Communities are public, and that others may read communications made via the Community without the author’s knowledge. Always use caution when giving out any personally identifying information about yourself in any Community, and do not give personally identifying information about any other person unless entitled to do so.
Use of Information
You agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your own information) from the Service without our prior written permission.
You consent to information about the device you use to access the Service being collected and processed for fraud prevention purposes and we may use third parties (and information they provide) to help us prevent fraud or unauthorised access to our Service.
Intellectual Property Rights
You acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the Service or any part of it (the “Rights“), including the manner in which the Service is presented or appears and all information and documentation relating to it is our property (or that of our licensors), and nothing in these Terms of Use shall be taken to transfer any of the Rights to you.
Solely for the purposes of receiving the Service, we hereby grant to you for the period during which the Service is provided a non-exclusive, non-transferable, licence to use the Rights.
Limitation of Liability
Notwithstanding any other provision, nothing in these Terms of Use shall exclude or limit either party’s liability for death or personal injury caused by that party’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
If you are dissatisfied with the Service or any of these Terms of Use, your sole remedy under these Terms of Use shall be to discontinue use of the Service.
Without limiting the foregoing, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control.
Other than as set out in this Limitation of Liability section, and notwithstanding any other provision of these Terms of Use, we shall not be liable in contract, tort, negligence, statutory duty, misrepresentation or otherwise, for any loss or damage whatsoever arising from or in any way connected with these Terms of Use.
Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into these Terms of Use by statute, common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the extent permitted by law.
We shall not be liable for any loss of business, loss of profits, business interruption, loss of business information, loss of data, or any other pecuniary loss (even where we have been advised of the possibility of such loss or damage).
In the event that any limitation or exclusion of liability in these Terms of Use proves ineffective, then we shall not be liable to you for more than £100 in aggregate. If you register on the website or any Apps, then only the aggregate cap on liability under the agreement which you enter into upon registration shall apply. If you register as both a “Homeowner” and as a “Trade Business” then only the aggregate cap in the Trade Business User Agreement shall apply.
We cannot guarantee the day or time that we will respond to any email, telephone or written enquiries or Website form submissions.
Each of the provisions of this Clause shall be construed separately and independently of the others.
Our Rights
We reserve the right at all times to edit, refuse to post, or to remove from the Service any information or materials for any reason whatsoever, and to disclose any information we deem appropriate to satisfy any applicable law, regulation, legal process, police request or governmental request.
We reserve the right to restrict your access to the Service at any time without notice for any reason whatsoever.
Without prejudice to the generality of the above, we reserve the right to restrict your access to the Service at any time without notice in the event that we suspect you to be in material breach of any term of these Terms of Use.
We reserve the right to modify or discontinue temporarily or permanently all or part of the Service with or without notice without liability for any modification or discontinuance.
We may vary these Terms of Use from time to time and shall post such alterations on the Service.
General Promotion Terms & Conditions
These terms and conditions apply to all prize draws, giveaways, and competitions (each a “Promotion”) operated by Rated People Ltd (“the Promoter”) on its official social media channels, including but not limited to Instagram, Facebook, and LinkedIn.
Specific details for each Promotion (such as the prize, closing date, and entry requirements) will be clearly stated in the relevant social media post (“the Promotion Post”).
1. Eligibility
- Promotions are open to residents of the United Kingdom only, aged 18 years or over.
- Employees of Rated People, their families, or anyone professionally connected with the Promotion are not eligible to enter.
- The Promoter reserves the right to verify the eligibility of all entrants.
2. How to Enter
- Entry requirements will be specified in the Promotion Post.
- Only one entry per person is permitted unless otherwise stated.
- No purchase is necessary to enter or win.
- Entries must be received by the closing date and time specified in the Promotion Post. The Promoter accepts no responsibility for entries not received for any reason.
3. The Prize
- The prize is as stated in the Promotion Post.
- Prizes are non-transferable, non-exchangeable, and no cash alternative is available.
- The Promoter reserves the right to substitute any prize with another of equivalent or greater value should circumstances outside its control make this necessary.
4. Winner Selection & Notification
- Winners will be selected at random from all valid entries using an independent computer-generated selection tool.
- Winners will be notified via a Direct Message (DM) or a reply to their comment from the official verified Rated People account within 7 days of the closing date.
- If a winner does not respond within 48 hours of being notified, the Promoter reserves the right to forfeit the prize and select a new winner.
- Rated People will never ask for bank details or payment to claim a prize.
5. Data Protection & Publicity
- By entering, you agree that Rated People may use your social media handle/name for the purpose of announcing the winner.
- Any personal data provided will be processed in accordance with the Rated People Privacy Policy.
6. Limitation of Liability
- The Promoter is not responsible for any technical failures, including social media platform outages, that prevent an entry from being submitted.
- This Promotion is in no way sponsored, endorsed, or administered by, or associated with, the social media platform on which it is hosted.
7. Promotion Changes & Cancellation
- The Promoter reserves the right to amend, suspend, or withdraw any Promotion where necessary due to circumstances beyond its control.
8. Disqualification & Moderation
- Entries that are offensive, misleading, or breach platform community guidelines will be removed and disqualified.
- The Promoter reserves the right to disqualify any entrant who uses multiple accounts or automated scripts.
9. Governing Law
- All Promotions are governed by the laws of England and Wales.
10. Featured Tradesperson Programme
By agreeing to be featured as a “Tradesperson of the Month” or “Featured Professional,” the participant acknowledges and agrees to the following:
- 8.1. Permission of Use: You grant Rated People Ltd a non-exclusive, royalty-free, worldwide license to use your name, business name, and any images or videos provided (or taken from your Rated People profile) for promotional purposes across our social media channels, website, and email marketing.
- 8.2. Image Rights: If you provide a photo of yourself “on the job,” you confirm that you have the right to share this image and that any clients whose property is visible have consented to the photo being shared publicly.
- 8.3. Accuracy of Ratings: Selection is based on internal criteria, including the volume and quality of verified 5-star ratings. Rated People reserves the right to choose featured professionals at its sole discretion.
- 8.4. Withdrawal of Consent: You may request the removal of a featured post at any time by contacting our social media team. While we will remove the post from our active feeds, we cannot control content already shared or archived by third parties.
General
Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms of Use.
If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of these Terms of Use shall remain in full force and effect unless the business purpose of these Terms of Use is substantially frustrated, in which case they shall terminate without giving rise to further liability.
You may not assign, transfer or sub-contract any of your rights hereunder without our prior written consent. We may assign, transfer or sub-contract all or any of our rights at any time without consent.
No waiver shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us from acting upon any continuing or subsequent breach or default.
These Terms of Use constitute the entire agreement as to its subject matter and supersedes and extinguishes all previous communications, representations (other than fraudulent misrepresentations) and arrangements, whether written or oral with the exception of the Homeowner User Agreement and/or Trade Business User Agreement where these have been entered into. To the extent that there is any conflict between them, those agreements shall apply in the following order of precedence:
- the Trade Business User Agreement;
- the Homeowner User Agreement; then
- these Terms of Use.
You acknowledge that you have placed no reliance on any representation made but not set out expressly in these Terms of Use.
Any notice to be given under these Terms of Use may be given via e-mail, regular mail, facsimile or by hand to the address provided on the Website or otherwise as notified by one party to the other.
Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.
Notwithstanding any other provision in these Terms of Use a person who is not a party hereto has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce these Terms of Use
These Terms of Use shall be subject to the laws of England and the parties shall submit to the exclusive jurisdiction of the English courts.
In the event of any comments or questions regarding these Terms of Use (including the Privacy Policy) then please Contact Us.