Dalton Thompson
Hi Tracey, I'm very sorry to hear that. If a tradesman is sourced through Rated People, our customer support team are here to help you discuss this further and provide you with advice on how best to proceed from here: http://www.ratedpeople.com/contact-us/contact-us-form. If the tradesman was not from Rated People, we would advise contacting the Citizens Advice Bureau and/or Trading Standards, who will be able assist you further. Best Wishes, Josh The Ask An Expert Team
