Dalton Thompson
Hi Martin, I'm sorry to hear that! This Ask an Expert section is designed to answer specific home improvement queries. For enquiries like this to do with your account, you'll be best off contacting our Customer Support Team. We have a Contact Us form here: ratedpeople(dot)com/contact-us/contact-us-form. If you complete the form and fill in your contact details, a member of the team will be in touch to help you. Thanks, Natalie The Ask an Expert Team
