Dalton Thompson
Hi Michael, Thanks for your question. The tradespeople operate as independent companies and are not working on behalf of Rated People, so we cannot guarantee the quality of their work. We can guarantee that tradespeople go through a screening process and agree to abide by our code of conduct before they become members of our service. The best way to ensure quality workmanship is to review the ratings left by previous customers on the tradesperson’s quality of work, reliability and value for money. We’ve had over 600,000 customer ratings submitted to date to help you make an informed decision. If you're not happy with the tradesperson's work, please refer to our homeowner's guide for dispute resolution for advice on next steps you should take: ratedpeople.com/c/help/home-owners-guidelines-for-dispute-resolution Thanks, Alex Ask an Expert team
