Dalton Thompson
Hi Kay, I'm very sorry to hear that. If the original job that you posted through Rated People was satisfactory, I'm afraid we're limited in what we can do to help, but we will certainly be able to help you regarding the surname and address. By posting a job, you would have created a (free) homeowner account with us. This means that you can log in to your account online (ratedpeople(dot)com/local/login), select ‘My jobs’ from the main navigation and then click the job from the list. Your username will be your email address and don't worry if you've forgotten your password, there will be an option to change it. Once logged in, you will then be shown a list of tradespeople who were interested in your job and their contact details. We also add their details to your My Tradesmen address book if you have download the Find a Tradesman mobile app. Our Customer Support Team are also on hand and will be happy to advise you on next steps if you'd like advice so please do contact them if you would like further help: ratedpeople(dot)com/contact-us/contact-us-form I hope this helps Kay. Kind regards, Natalie The Ask an Expert Team
