Refund

Posted by peter snook, on Tue 25 Feb 2014 03:43pm

How do i get a refund for a job i phone that was aready done

Dalton Thompson

Tue 25 Feb 2014 04:44pm

Hi Peter, I'm afraid we don't offer refunds for jobs that have already been completed, since we can't guarantee how a homeowner will behave after posting a job. It's for this reason that we encourage all tradesmen to contact the homeowner as soon as possible after purchasing the lead as well as encourage customers to allow up to three tradesmen to quote and not go with the first quote. As I'm sure you appreciate, when buying a lead, two other tradesmen are eligible for quoting and you are purchasing the customer's details - not a promised job unfortunately. Best Wishes, Natalie The Ask an Expert Team

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Mark Leverton

Tue 25 Feb 2014 04:07pm

Hi Peter The simple answer being is you can't. Rated People will not refund you for jobs that have already been done or for customers you can't contact. Fair isn't it ?

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