Dalton Thompson
Hi Susan, I'm sorry to hear this. I'd like you to have a chat with our Customer care team about this. If you click 'Contact' at the top of this page, or head to ratedpeople(dot)com/contact-us, you'll be able to send a message to them. There are fields for your contact number and email for them to get back in touch with you. Thanks, Natalie Ask an expert team
