Dalton Thompson
Hi Louise, I'm sorry to hear you've experienced problems. We have advice on how to rate the tradesperson at: ratedpeople(dot)com/c/help#giving-feedback-and-ratings I'd definitely encourage you to leave that review to inform other homeowners, and if you'd like to speak with our Customer care team to discuss further, they're on hand to help if you either email them at support(at)ratedpeople(dot)com, or use our Contact form at ratedpeople(dot)com/contact-us. I hope this helps. Thanks, Natalie Ask an expert team