Dalton Thompson
HI Diane, We're very sorry to hear this and would like to help. If you feel comfortable you can leave a review of the tradesperson to share your experience with others. To leave a rating, simply log in to your account and go to the 'My jobs' tab. Select the relevant job from the list and then select the 'Rate' button for the tradeperson. Our Customer Care Team can investigate this further for you. You can reach them by emailing support(at)ratedpeople(dot)com for help. Thanks, Alex Ask an Expert team