Hi, Above is a fair response, however my advise would be before deposits are paid to do a little homework on the company. How long have they been trading? Are they Limited? VAT registered etc, this can all be done by simple searches online and will show you if they will be able to held accountable. Also avoiding cash as there is no trail of evidence of payment. Then ensure you have a contract or specification of works with the deposit being paid, deposits should never be more than 25% of the contracted works.