Adam Walker
Hi Norma, I'm sorry to hear that. Our customer care team will be best placed to advise you on how to proceed with this, after gathering some specific details about the problem from you. You can contact them directly by giving them a call on 0207-198-8500 (Mon to Fri, 9-6 excluding bank holidays) or at [email protected] if you would prefer. All the best, Adam [email protected]
