Ask an expert

Get free help from our community of tradespeople

Plumber

Posted by poppy smith, on
Can you help? I phoned a plumbing company, boss said his guy's were in my area doing another job, they popped round to look at my problem i.e. a leak, no call out charge, i just needed a washer tightening, took him one minute, he said work was free, now the company sends a bill. DO I PAY?
Rob Waghorn

Rob Waghorn

Hi Poppy. Best thing to do is phone the company and explain. I'm sure you were prepared to pay something when you rang them, but you just need to clarify. Either way you shouldn't have to pay more than an hours work. Hope this helps. Robert.

What would you like to do now?

Find more questions Create my Job

Homeowner stories

Homeowner stories - Nick

Nick shares his story of finding local tradespeople in his new area.

app-icon

Get our app for homeowners

  • Send messages and get notifications from tradespeople
  • Add photos to get more accurate quotes
  • View tradespeople’s profiles