Edward Thompson
Hi Sam I can't believe he's asking for a £200 deposit for a job costing £350 in total, if he can't finance a job that small he shouldn't be in business! Get another plumber. Ed
Deposit required?
Posted by Sam Carpenter, on
Hi - a plumber I'm looking to book as asked my to pay £200 deposit into his account for a £350 job. I am very uncomfortable with this as he might not turn up (although I can he has good reviews). Bit strange you don't offer this deposit holding service to make it more comfortable for a customer. I am put off using plumber now. What do you think?
Dalton Thompson
Hi Sam, as per our homeowner checklist: "A deposit should always be documented with a detailed invoice. As a guide, a deposit should be less than 20% of the overall job price but enough to cover the tradesperson’s tools, materials and travel costs." It may be worth discussing alternative payment options with the tradesperson if you are not comfortable with the arrangement. I hope this helps and all goes well. If you're having issues, don't hesitate to email support(at)ratedpeople.com. Josh Ask an expert team
