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Complain about a job

Posted by Donna Clayton, on
A Plummer came out about a radiator not working, he changed the value & he found carbon leaking from the boiler, I asked for a report of his finding, a receipt & the radiator is still not working but he says he's done all he can? Really..
Marian Cobuz

Marian Cobuz

Hi Donna hope you’ve sorted your central heating problem. To my understating you advertised a job about a radiator not working. A plumber came and identified another problem on your central heating system, with the boiler. By the way there is no such thing as carbon leaking, perhaps you want to reformulate. If the plumber surveyed the job, quoted for it and you accepted his quotation then he’s liable to carry on the works as stated in the quotation, that would be his scope of works. Please note repairing/replacing a radiator and a system checking/inspection (or boiler repair) are different jobs, meaning that unless you specifically agreed upon it he would not be liable for the boiler problem. I see some irrelevant answers about CORGI, again unless you asked about a specific breed of dogs there is no such thing for plumbers, it’s been replaced by Gas Safe Register. Anyway, there is no legal requirement for a plumber being Gas Safe registered for repairing/replacing a radiator. Again, according to current law cash is still a legal payment method, perhaps the most widely used in the UK. Hope this clarifies and helps, thank you.
Armando Beqiri

Armando Beqiri

Hi Donna, was the plumber CORGI certified? If so then you could ring corgi and make a complaint, if not then try calling him to re-do the job, and how did you pay him? If cash then I am sorry but u shouldn’t have, as I always tell my clients, and I will advise you if I may, don’t matter how small the job is, always make bank transfer, u have records, if a tradesman demands cash than there is something wrong with him, hopefully you can resolve the problem, Regards Armando LGA Properties LTD

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