Dalton Thompson
Hi Josephine, Sorry to hear you're having troubles with the tradesperson you hired. Please follow the advice regarding Dispute Resolution here: ratedpeople.com/c/help/home-owners-guidelines-for-dispute-resolution. You can also get in touch with our customer care team directly, who'll also be able to give you more advice on next steps you can take. Please visit rated.co.uk/contact to do so. Thanks, Alex Ask an Expert team