Ask an expert

Get free help from our community of tradespeople

How does the rated people website operate for a customer?

Posted by john Green, on Thu 01 Dec 2016 08:33am

I have created a building job on the website, and have been contacted by builders, but I am not getting the expected rating information by email. I *have* checked my junk folder. What could cause this? I seem to have registered the correct email address because one builder used it to send me an email directly. Also, I am unable to log on to Rated People, and requests for password reset do nothing. Is logging on only for tradespeople and not for customers? I am confused, as you can tell. And I thought I knew about computers! John Green

Dalton Thompson

Thu 01 Dec 2016 11:14am

Hi John, Once a tradesperson expresses interest in your job, we send you an email to let you know. This email contains their information, including a link to their profile with us which is where you'll find their rating information. If you don't have this, I'd recommend contacting our customer care team as they'll be able to help you log into your account too. Thanks, Natalie Ask an expert team

Was this helpful?

What would you like to do now?

Find more questions Create my Job

Homeowner stories

Homeowner stories - Nick

Nick shares his story of finding local tradespeople in his new area.