Payment terms

This section sets out our fees and payment terms for the Rated People Service which should be read in conjunction with our user agreement and privacy policy.

  1. Our fees
  2. Bills and payments
  3. Payment terms
  4. Refunds and cancellations

 


1. Our fees

Use of the service is free for homeowners. For tradespeople – we charge a membership fee, and a referral fee for each job lead a tradesperson wants to provide a quote for.

Membership

Our current membership is just £15 per month (or £150 for 12 months, saving you £30 – the equivalent of 2 whole months). Basic membership includes:

  • Full access to over 75,000 job leads every month.
  • Free credit to spend on leads to help you get started winning work (credit expires after the the first month).
  • 100 free SMS alerts so you can start receiving leads when you’re out and about.
  • Our free mobile app so you can buy and manage job leads on the go.
  • Your own profile page, like a mini website, to showcase your qualifications and ratings to new customers.
  • No long-term commitment, no contract, cancel at any time.

 

Job leads

As part of your membership, we send you the job leads that match your specified work area and trade. Each job lead includes the customer’s job description, estimated budget and postcode. It also states how much it costs to buy the full customer details so you can contact them with a quote.

The price of a job lead varies, the average is £15+VAT and is based on the job’s size, scope, location and demand for the skills required to carry it out.

You can cancel your membership at any time by contacting us here.

Note: We reserve the right to review our fees from time to time. We also reserve the right to obtain validation of your credit or debit card details before we provide any services to you.

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2. Bills and payments

We accept payments by credit or debit card only. For your convenience (and to keep our costs to a minimum) we hold your payment details on a secure server and take payments automatically. Invoices are sent to you monthly by email and may be accessed at any time via your account.

All memberships will automatically renew on their renewal date unless notified at least 5 working days in advance. (This timeframe is required to process any changes to your Rated People account). Membership payment will be taken on your stated renewal date. To view your renewal date, log in to your account and visit the ‘Billing’ section under the ‘Account’ tab.

We take your personal privacy and financial security extremely seriously – see our privacy policy for more information.

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3. Payment terms

When paying bills, it’s important that your card details are valid and that you have sufficient funds available. You can update your payment details when making any purchase via our secure website.

In the event that a payment fails we’ll ask you to provide updated payment details. We may temporarily suspend your account if an amount remains unpaid for more than 14 days. We reserve the right to charge interest at a rate of 4% per annum over Bank of England Base Rate on all amounts that remain outstanding 30 days after the issue of our invoice.

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4. Refunds and cancellations

Please get straight in touch with us if you are in any way unsure about an amount that has been charged to your card – contact us here. In the event we find a payment has been taken in error we’ll refund the amount immediately to your credit or debit card.

You may cancel within the first 14 days of membership in which case you will receive a full refund of any membership fees paid. Refunds under any other circumstance are at the sole discretion of the Company.

Any changes to this policy will be posted on this Website.