Ask an expert

Get free help from our community of tradespeople

Bathroom refit. Not happy

Posted by Angela Campbell, on
I had a bathroom refit they were quite messy however over looked this job was finished I checked it over . To my disgust I was upset and saw many mistakes. However I mentioned this to Mike the man who gave me the quote and had already received two payments by this time wanted the final payment I told him the job wasn't complete.he came two days later was surprised by this sent a worker from to finish of then he Mike came the next day and further did a bit if finishing.gave me a snagging date. He text me that day for payment I paid... Silly me. He hasn't returned for snagging date and looking at the bathroom now I'm deeply upset standard...
Dalton Thompson

Dalton Thompson

Hi Angela, I'm sorry to hear that you've been left unhappy with the bathroom work. Peter gives some great advice. I'm not sure whether the job was posted through our site, but if that's the case, we're very sorry that you're unhappy and we can help advise you on next steps. You can reach our team by emailing support(at)ratedpeople(dot)com with details of the problem and your contact details. When you email the address above, you'll need to swap '(at)' and '(dot)' for the right symbol/punctuation (I'm afraid links are restricted characters for me to type through here). I hope this helps. Thanks, Natalie Ask an expert team
Peter Howell

Peter Howell

I’m sorry to hear that you are having these problems Firstly you have sort of identified part of the problem yourself in that you have paid all the money If you obtained this fitter through rated people I would contact their team they maybe be able to help There could be an issue with what your not happy with and what is actually acceptable within the industries guide lines so it could be worth getting a professional bathroom survey to have a look at the work and provide a report on any issues to be sorted out I would give the original fitter one more chance to resolve any problems within an agreed time frame put all this in writing I hope that you can get this sorted out and that you end up with the bathroom you hoped for

What would you like to do now?

Find more questions Create my Job

Homeowner stories

Homeowner stories - Nick

Nick shares his story of finding local tradespeople in his new area.

app-icon

Get our app for homeowners

  • Send messages and get notifications from tradespeople
  • Add photos to get more accurate quotes
  • View tradespeople’s profiles