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Poor repair, problem worse, no response, new damage being caused

Posted by Martin Sheldon, on Wed 07 Aug 2013 01:08pm

We had some roof repairs carried out by a roofer from this site, initially the work looked fine, however at the time we had about 2 weeks of roasting hot weather with no rain, then when it rained we noticed that the leak in the roof was worse, the trader has in fact made the problem worse. The roofer was told directly face to face by me about the leak and informed that it being repaired was the most important repair to the roof, he advised me that he would sort the problem out, but clearly he has not. I have contacted the trader at least 4 times, 2 x text, 2 x phone, he is not responding nor has he been to resolve the problem. I have contacted ratedpeople who do not seem to be doing much and in fact, it looks like from the response we had wash their hands of any responsibility for problems. The leak is now so severe that instead of being just a slight drip, water is now streaming in to the property, damaging the once perfect ceiling and laminate floor. I am at a loss now as to what to do, we have revised our rating for the trader, the only thing I can think is that we will have to employ another roofer to fix this traders mess and take the matter to a small claims court. I really would like to question why this site has traders on it which are such obvious C*wboys?

Dalton Thompson

Wed 07 Aug 2013 01:53pm

Hi Martin, I'm very sorry to hear this and would like to reassure you that we take all complaints very seriously. If you could email me at [email protected] with the following information*, I'll be able to investigate this further and see where our customer care team is at in terms of helping you resolve the situation. Once I've located your account, I'll pass on all correspondence to the team who will then get in touch to help you moving forward. Very Best Wishes, Natalie [email protected] *Your full name, your sign up email address, your tradesman's company name, your tradesman's contact number

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