Dalton Thompson
Hi Sally, Thanks for bringing this to our attention. Please get in touch with our customer care team by going to rated.co.uk/contact so that we can advise on next steps you should take. I'd also suggest having a look through our homeowner's guidelines for dispute resolution for more information: ratedpeople.com/c/help/home-owners-guidelines-for-dispute-resolution. Regards, Alex Ask an Expert team
