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Roof Replacement

Posted by Gail Phillips, on
We had a roofer check the roof due to a leak. Told slates need replacing. Next we knew other bits removed without permission or talking to us first and could not replace them as broken. Felt pressure to get them to do job as weather bad & no time for other quotes as told rain would get in loft & ceiling & electrics etc. Ceiling did get ruined but not because of ridge because of poor work. Told as gesture of good will will paint over problem but that's it. Now worried as other parts of rooms ceiling smells damp & worried about how roof looks & if proper job is being done & not happy about ridge tiles going down roof between us & neighbour. We had a quote during this & told £7000 for slate including scaffolding. These other roofers quotes £2000 more even though we questioned it. We are so worried about the quality of work & don't know what to do.
Steven Donnelly

Steven Donnelly

We’re abouts r u based, no part of your house should be touched unless you say otherwise, also ridges in between properties is a no no we have bonding gutters for that, go in your lost and turn light out if you see daylight or water marks the roof is still leaking
Dalton Thompson

Dalton Thompson

Hi Gail, We're very sorry to hear about your experience. In the vast majority of cases, our homeowners have a positive experience using our service but we know that there may be occasions when things don’t work out. If this happens, our Homeowners’ Guidelines for Dispute Resolution outline the steps you can take to resolve your dispute. Please copy and paste the follow link into your browser to read the guidelines - ratedpeople.com/c/help/home-owners-guidelines-for-dispute-resolution. Alternative, you can contact us directly at rated.co.uk/contact and a member from the team will get back to you to advise. Hope this helps! Thanks, Alex Ask an Expert team

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