Ask an expert

Get free help from our community of tradespeople

Trades person not honouring warranty

Posted by Anthony Burke, on
I hired a roofing company to fit an EPDM membrane to my flat roof. The company offered a twenty year warranty on adhesion, and materials. The membrane has become detached, and is flapping in the wind. When I asked them to come and fix it, they denied knowledge of doing the job, saying that it was done by someone else. I have their warranty, my review on Rated People, and their reply. It is not yet a big job, but they are ignoring my emails. What are my rights please?

What would you like to do now?

Find more questions Create my Job

Homeowner stories

Homeowner stories - Nick

Nick shares his story of finding local tradespeople in his new area.

app-icon

Get our app for homeowners

  • Send messages and get notifications from tradespeople
  • Add photos to get more accurate quotes
  • View tradespeople’s profiles