Able Home Improvements

When I estimated your job, you had water running down the walls of your hallway from leaking bath and tiles which you had ignored for 18 MThs. When we removed the bath the floor, joists and ceiling below collapsed my labourer nearly fell through to the hall way below injuring himself. You, your wife and children could have fallen through at any time causing injury it was that bad..

TRADESPERSON, 19/09/2017 15:19

it had rotted the floor joists and you had rampant wet rot working its way around your house. You were invoiced by me for £1775 labour and £1396.94 for your new bathroom suite and shower, as per the estimate you agreed with me after talking to some of my customers and you were charged no more.

TRADESPERSON, 19/09/2017 15:20

The repairs to replace the floor joists, new floor and ceiling to hall way after cutting out all the wet rot and treating it against further rot and making good came to £1200 labour and £400 for materials, if you hadn’t neglected this water leak you could have saved this.

TRADESPERSON, 19/09/2017 15:21

You also asked me to supply tiles to tile the hole bathroom, with adhesive that was £357.58. There were no surprises with the cost as you were informed with estimates which you agreed throughout the job. Your toilet seat cracked which I dully replaced with in day (never had one crack before), so that comment is not true!

TRADESPERSON, 19/09/2017 15:22

From that day to this I have not heard from you, which tells me that the bathroom has been performing faultlessly, your plumber’s comments are unfounded as this bathroom has been performing faultlessly

TRADESPERSON, 19/09/2017 15:23

I told you at the time my labour guarantee is for 6 months longer than the average for the trade which is usually 3 and any warranty issues with the equipment installed you would need to contact me (like you would with any shop) and I would take it up with the manufacturer.

TRADESPERSON, 19/09/2017 15:23

You and your wife were very happy with the finish of the job. I asked you to rate me at the time as that is what Rated People is all about, you did not even after several prompts form Rated People. You decided to do this nearly 3 yrs. later because I didn’t reply to you text while on holiday. That is not rating the finished job.

TRADESPERSON, 19/09/2017 15:24

Bathroom are not maintenance free just because you had it refurbished 3 years ago things wear as they are used!! My ratings with Rated people is a consistent 5 STARS witch you checked by speaking to them. All these customers can’t be wrong with their comments about my work and ethics which I carry to the highest standard.

TRADESPERSON, 19/09/2017 15:25

The full condition of the bathroom was not known to us until the walls started leaking. You are the expert and not us. If we were the expert, we could have identified the problem and done the job ourselves.

HOMEOWNER, 20/09/2017 07:26

My previous comments will apply. So, it is my fault now that I neglected. If I was the expert, you would not have been in the picture at all. Kindly stop blaming the customer.The moment we knew there was an issue, we looked out for a solution.

HOMEOWNER, 20/09/2017 07:34

The toilet seat was not of the correct fit you dumped(dropped in the house without even fitting it) on us and you never bothered to try and fit it to see if it was the right size etc etc. We struggled for months without a proper seat cover and found a solution of our own. You were of no help to us at all in this situation.

HOMEOWNER, 20/09/2017 07:34

Doing up a full bathroom, one would expect it to function well for the very 1st 12-18 months. If not, I dont have to tell you about the quality of the job you have done.You had told me that there would be no issues for the next 15 years at the very least as you had vouched for the quality of your workmanship.But, the bathroom floor started leaking in the last few weeks and I messaged you. As usual, you were on holidays and the response was very belated and purely because of my comments on RatedPeople.

HOMEOWNER, 20/09/2017 07:36

History says so.Even now, nowhere have you bothered to solve my present issue but you have only responded here and tried to justify only here(on RatedPeople) whatever you have done so far.

HOMEOWNER, 20/09/2017 07:36

Doing up a full bathroom, Your guarantee for 6 months could be applicable for materials but for the actual workmanship it should not and cannnot apply.It is your workmanship that is the cause for the issue now.You blamed me for everything earlier.Now, speaking of your workmanship. It is very very below par and after all this, you havent taken a single step to solve my present issue but you have only responded here and tried to justify only here(on RatedPeople) whatever you have done so far.

HOMEOWNER, 20/09/2017 07:37

What does it say about you and your attitude towards paying customers.

HOMEOWNER, 20/09/2017 07:37

Doing up a full bathroom, one would expect it to function well for the very 1st 12-18 months. If not, I dont have to tell you about the quality of the job you have done.Hence, providing a rating immediately after the job is done in these cases is useless and is no reflection of how the actual job has been done.Only over some time, we can identify the real quality of the workmanship (if any).

HOMEOWNER, 20/09/2017 07:37

Your workmanship has been realised to be very below par not to mention your attitude of not resolving issue or even making an effort towards that.

HOMEOWNER, 20/09/2017 07:38

You dont respond to any issue(s) that arise at all or in time. Almost always on holidays. Dont bother to resolve my present issue as well as the previous one.You completely kept avoiding my messages to fix our toilet seat. We found our own solution in the end.Hence, when you get rated the very next day by people here is no reflection of what happens next when things go wrong after your shoddy workmanship.

HOMEOWNER, 20/09/2017 07:38

We are not dealing in a perishable product here to provide a rating a day after consumption.Hope we all can understand that and stand by our customers who keep us in business and not take them for a ride.

HOMEOWNER, 20/09/2017 07:38

The amount you have mentioned is wrong and I have the invoice dated 11th March 2015 to prove it. So, in effect what you quoted and what you took from me was way way higher and you will say anything to justify that now.

HOMEOWNER, 20/09/2017 07:40

My customer ratings are all on rated people to see and they would all welcome a call to give me a reference. If you used rated people the ratings are provided when the job is complete , so customers can see the result not after nearly 3 years later . Regards Steve

TRADESPERSON, 20/09/2017 10:07