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We completed the job to a very high standard months ago as you can see from the before and after photos, he also then went on to ask for further work to be completed - which we refused as he was such a pain in the first job. We advised our customer to jet-wash the patio 2 days after we had completed the job, this was agreed by the customer then failed to do so due to laziness by them -
TRADESPERSON, 12/05/2014 08:41
which has resulted in us getting the blame for the stains that we warned them would happen if they didn't jet wash. With regards to the drains - nothing was mentioned about them in our quote but we still went out of our way to please our customer by bringing in a drains expert and he completed the work for them. With regards to the building sack one was left on site with left over sand in it, as our customer had asked for us to leave it for him to use.
TRADESPERSON, 12/05/2014 08:41
If the work was bad and the customer was unsatisfied, then we do not understand why months later john has decided to leave a bad review now instead of the day we had finished and also asked us to do further work, this is totally unfair and we are disgusted with this review and please ask our new customers to look at the before and after photos of the job before passing judgement and to read this reply. Many Thanks, D.A.P Building Services LTD.
TRADESPERSON, 12/05/2014 08:42
In reference to Daniels comments, we wish to clarify that we are not unreasonable people. We chose Daniel to lay our patio as he is an amiable, honest character and there has obviously been misunderstandings by both parties from quote to final payment. The initial quote did include drainage work as did subsequent emails, Daniel misunderstood our requirements which resulted in us paying a considerable to sum to a general contractor.
HOMEOWNER, 17/05/2014 18:00
Our main concern with Daniel was the lack of forward planning he exhibited, which resulted in him laying slabs before a tree stump had been removed and deliveries of materials before site clearance. Daniel quoted us for extra work while he was in the middle of the job. The final payment to Daniel was made on the 1st April 2014 on agreement he would be back to remedy any faults.
HOMEOWNER, 17/05/2014 18:10
We received a number of emails from 3rd to 13th April confirming he would come back to repair the snags and asking when he could carry out the additional work. We sent a final email to Daniel on 8th May asking him to contact us, we are still waiting for a response which is the reason for posting this review, we are confident this could have been resolved in a more reasonable manner if he had.
HOMEOWNER, 17/05/2014 18:20