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Home Utility Group Limited
Primary trade Gas / Heating engineer
38 ratings
30+ ratings
Passed our checks
Member for 5 years
Home Utility Group Limited
38
ratings
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About Home Utility Group Limited
Home Utility Group Ltd - Hug. Offering central heating installation, service & repair for your home. Available 24 hours a day offering friendly, honest and reliable solutions. "The Caring Boiler People"
Ratings & reviews
Home Utility Group Limited rated for Gas / Heating engineer
4.5
Overall rating
38 total ratings 0 last 30 days 0 last 6 months 0 last 12 months
17 Aug 2020
Gas / Heating engineer
Did a good job of installing a replacement combi boiler in a rather akward kitchen installation location.
Will, LS26
27 Apr 2020
Gas / Heating engineer
Everything was explained and arranged efficiently, the fitters arrived on time and did a very good job. Would recommend.
Richard, NG5
16 Aug 2019
Gas / Heating engineer
Couldn't even be bothered to message me back.
Guinevere, LN6
18 Jun 2019
Gas / Heating engineer
Prompt response to my initial request. Richard the sales representative turned up on time and was very knowledgeable and friendly but most importantly honest which puts you at ease. The engineer Simon who came to diagnose the problem was also very knowledgeable friendly and honest. He diagnosed the issue and fixed it quickly at an absolute fraction on the cost of a new boiler in which I was told by another company was the issue! The pump had stopped working so was very relieved that no new boiler was needed
Chris, WF3
28 Mar 2019
Plumber
Hired fof the job
shaz, BB9
18 Mar 2019
Gas / Heating engineer
An excellent company a great job from the initial quote to completion, the engineers,plumber and carpenter worked very hard and quickly, they cleared up and left everything clean and tidy I didn't have to do anything I can highly recommend this company the cost was reasonable too
Judith, LS7
11 Mar 2019
Plumber
This company have let us down from start to finish. They fitted a new heating system and boiler, unbelievably miserable engineers. Quoted for 3 bathrooms then decided they weren’t doing them after all leaving us without a bathroom for 5 weeks. Left us all winter with no heating radiators on the ground floor. Now given them 3 weeks notice for first fix in basement and, having had to continually chase for a start date, now told they can’t do it until July and it’s all my fault. AVOID LIKE THE PLAGUE!!
David, YO11
17 Feb 2019
Gas / Heating engineer
No complaints from the first site and quote visit, to the day the job was finished. I am confidant that HUG aftercare will be up to the same standard.
ian, OL16
15 Feb 2019
Gas / Heating engineer
Excellent job done from start to finish. Kept me informed on what they were doing and kept asking me if i was happy with what they were doing. First class workmanship throughout. I would certainly recommend them. 10 out of 10 for me.
Malcolm, S36
04 Feb 2019
Plumber
It was clearly a 2-person 2-day job, but they sent only 1 man, it was going to run into a 3rd day. However, someone's job was cancelled so he joined the 1st man and they finished on the 2nd day. This would not have happened if a job had not been cancelled. The surveyor did not appraise me of the full facts about changing from one kind of boiler to another, so my decision was not completely informed. Also he did not pass on the full details of the job to the workmen, who were both excellent.
Jacqueline, YO24
01 Jan 2019
Gas / Heating engineer
You left rubble and brick dust in the cellar. We mutually agreed a settlement balance. You also agreed to call on Monday 24th December to follow up on my complaint that the thermostat was faulty. It is still faulty and you haven’t honoured your promise. You also agreed that you would get my damaged floor replaced through your insurance. I have received no phone call and you have ignored my calls. My floor is ruined and my heating system isn’t working properly.
Rebekah, DE24
28 Oct 2018
Gas / Heating engineer
Job done to my satisfaction and reasonable price. The two young workmen were pleasant and polite and one, was an absolute gem in terms of his knowledge and willing to help. I only dropped one stars for two reasons on reliability as they cancelled first day and came a day late. I have to add there was a small issue when they left but the young workman returned the next morning and this was soon fixed.
jim, YO24
01 Oct 2018
Gas / Heating engineer
Sales man came when arranged gave me a quote which I accepted .said I need the work done urgently he then arranged it for two days time and the fitter came when arranged and did a very good job I am very happy with the company
mike , YO10
29 Sep 2018
Plumber
They were able to come and replace my boiler within a week. They planned the work and gave very good suggestions on where to position the new boiler. When they came to install they were on time and finished the job the same day. The work was excellent almost a work of art.
Mark, DN15
07 Aug 2018
Gas / Heating engineer
The job was surveyed professionally and HUG ltd gave impartial advice on the best way forward. We never felt under pressure to choose them to do the work but felt comfortable with the excellent communication and advice from Chris. The installer (Jake) worked tirelessly and did an excellent job. He arrived promptly and got straight onto the job. Everything was done to a high standard including the clean up afterwards. The job was estimated to take 5 hours and it did pretty much finish on time.
James, SK4
10 May 2018
Gas / Heating engineer
Turned when supposed to did job on time. Pleasent and cleaned up as best they could after job.
Sarah, NG11
11 Apr 2018
Gas / Heating engineer
Made appointment but sadly did not show up !!
Dhan, OL15
03 Mar 2018
Gas / Heating engineer
This I the worst company that I have dealt with. Caused damage to my property and denied it was their fault. 3 weeks to install a gas fire fire, loosing parts, measurements taken incorrectly. Workmen not turning up on time no contact during the period work was taking place. Despite having a warranty they are refusing to come out and look at my boiler during this extreme cold weather. I would rate this company nil points and would not recommend them for anything
Marie, LS10
29 Dec 2017
Plumber
very experienced people.Can not say anything bad execellent men that came.Phone conversations very easy.Highly recommend this company thankyou.
sylvia, HU12
11 Nov 2017
Gas / Heating engineer
Wanted a combi boiler fitted in my son's Victoria house and it was never going to be straight forward given the previous bodge jobs I found in the house. Hugs engineer Karl was great and did an exit job I would recommend and use them again. I hope that this helps someone else looking for quality work.
Paul , LN5
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Top trades offered by Home Utility Group Limited
Primary trade
Gas / Heating engineer
Gas Boiler - Installation
Hello Mr Clark, We are sorry that you are not happy with the situation regarding your installation works, however we do have to challenge the information which you have left on the review above. The work was pre-agreed regarding the bathrooms and the reason why the radiators were not installed over the winter period was due to your building work taking place over the winter. Our team have then offered you a new date to complete the works which has been declined.
TRADESPERSON, 11/03/2019 12:49
Work was not pre agreed re the bathrooms. Your engineer advised us, as he was walking out of the door, that you weren’t doing the bathrooms after all. There was plenty of opportunity to fit the radiators around the building works, you just wouldn’t schedule it in even after I kept trying to get you here to do it. I gave 3 weeks notice for the current works having been told 7 days was fine. You are offering July, I needed you now! Still have radiators not fitted and wrong heating controls fitted too
HOMEOWNER, 11/03/2019 13:15