Partners Maintenance Ltd

1Lydia, AL10

Verified

Bathroom, Kitchen and WC Plumbing

Poor customer service - I had to chase them several times over a week to even get a date confirmed! Poor quality - the cost of components used probably only came to about 50 pounds - so they must be on about 200 pounds an hour labour! Certainly wouldn't use anyone connected with Partners maintenance again!

• TRADESPERSON, 29/07/2014 14:15

  Lydia, Thank you for your comments please find below the report from the engineer. Upon inspection, we can see that the valve in question has been removed by someone else and put back incorrectly, causing the leak. It is unrelated to our original works so we have put it back in the correct position, tested, all leak free. We have charged £110.00 + VAT for this visit. Regards Management

• TRADESPERSON, 29/07/2014 14:29

  Lydia, When we came out to you to repair your 1st issue we give you a no obligation quotation which you accepted under no duress. we completed the works in which you paid in full. You then logged a call back due to a leak we attended free of charge to find the leak was not caused by ourselves. I hope this clears things up. Regards Management

• HOMEOWNER, 29/07/2014 15:00

  The poor review I posted wasn't about the later repairs. It was about the inital calls and emails I made which took a week to confirm the original work date ( poor reliability) and the difference in value between actual materials used and labour (quality and value) .

• TRADESPERSON, 29/07/2014 15:30

  And we respect your comments and welcome them. I have looked over the emails sent and it took 3 days to make the appointment due to myself not being in the office at this time. For this please accept my apologies. We would like to offer you a voucher booklet which entitles you to money off any home alterations. Kind Regards Management

5muriel, HP8

Verified

Plumbing Repair & Maintenance

Mark went out of his way to source parts as the local hardware store was too expensive. He explained the possibility of damage as the old taps were difficult to remove. However, after we accepted the risk, he completed the job successfully. The extra effort was really appreciated and the finished job was excellent. We would use the company again and ask for him.

2Chinedum, SW11

Verified

Bathroom Repair

The trades man was very late and claimed to be stuck in traffic. I was charged even though he did not know how to fix it and left the bathroom in a worse state. I was told I would be quoted a cost for all repair before charges. To make matters worse, it has been a week and I have not heard back on any fixes or parts. I feel like the only purpose of the job was to collect the initial fee, this has been an unfortunate experience.

• TRADESPERSON, 2/07/2014 11:19

  I have looked into this matter and can confirm you have been fully updated throughout the whole process. I have listened to our telephone recordings and have found on many occasions we have failed to gain contact. As with the current parts that are outstanding over the last few days we have tried to inform you that they have arrived ready for fitting. As of yet you have failed to respond. Please contact us to complete these works where we will then be happy to discuss any gesture of good will we can offer.

• HOMEOWNER, 3/07/2014 14:24

  Hello Neal, the urgency with this issue was due to the fact that we just got married and are now on our honeymoon, I explained that we will be away for 2 weeks on my last call to chase up the fixes. This is the only reason I have not been contactable. Your recording will show that I initiated the call to chase up the final fix after a week of waiting, and the plumber was very late. I will be back in the country on the 13th of July, and would be extremely grateful if we can find a conclusion to this. Thanks!

4Christopher, LU1

Verified

Gas Boiler - Installation

Quick, reliable and fair. Happy with their service

2Gareth, HP13

Verified

Plumbing Repair & Maintenance

Work and customer service is great but, after doing some post-work research, appears i was disgracefully over-charged for a simple job completed in under an hour. WIll not use them again - advise others to look elsewhere.

• TRADESPERSON, 1/07/2014 09:49

  We responded to your urgent problem and gave you a price for fixing the same with no obligation. You instructed us to complete the work which we did to your complete satisfaction and you paid us in full. We are disappointed with your comments but without prejudice send you some discount vouchers to use with us any time in the future. Kind Regards Management

• HOMEOWNER, 2/07/2014 11:04

  I didn't have a clue about what was needed to fix the problem. I stupidly accepted the quote as an honest and fair one. I've since found out you ripped me off. To supply and fit a ball valve to toilet cistern should cost between £50-75 including parts and labour. Even taking into account your £40 callout charge, your price of £234 for what i now know was a simple job is, i repeat, a disgrace. Don't want vouchers, just fair price in first place.

• TRADESPERSON, 2/07/2014 11:14

  Thank you for you reply. We have a pricing structure that is designed to be transparent and fair. You have kindly accepted that this was followed. There are many different prices that many different companies will charge within our industry, these will all vary greatly which is why we ensure our clients are made aware of our fixed price prior to you committing to having any works done.

• HOMEOWNER, 2/07/2014 15:01

  Your company has a different understanding of 'transparent and fair' than me. Simple as that.