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Help - one of your rated people companies is breaking the contract

Posted by Michael Beale, on
We used your service to find a bathroom fitter. M & R Property Maitainence responded. He quoted £4700 with £2500 up front for materials and the balance to be paid on completion. We paid the £2500 and a further £200 as he was short of money. He has completed about three quarters of the job in a very shoddy manner . We have tried to be accomadating as he said his wife was ill and he has said that he will be away for 2 weeks and complete in 2 weeks time but that we must pay the balance now.. When we pointed out that our agreement was payment of the balance on completion he said if needed he would come and get the money from us! Surely he should not be threatening us in this way. We have a phone number but no address for this trader. Could you let us have his address as he is on your books and we trusted your site. Lynette and Michael Beale
Jonathan Ireland

Jonathan Ireland

Lynette... you have every right to refuse full payment until you have a satisfactory fully completed job, if you have stuck to your initial contractual terms, whether these were verbal or in writing. With regards to his threatening behaviour, no tradesperson of whom offers their services to the general public should conduct themselves in this manner. I would take this matter up with your local police station and trading standards office, if you do feel threatened and intimidated, and also if the works have not been completed to your promised high standards. Inappropriate and Shocking behaviour. As above, Amber is correct. Most of us tradespeople out there, are just hardworking honest types. Very sorry for your misfortune Jonathan J Ireland Plumber
Dalton Thompson

Dalton Thompson

Hi Lynette, We're sorry to hear this. We expect all our users to be honest and forthcoming when dealing with customers and I’m sorry to hear this tradesperson hasn’t done so. If you feel comfortable, don't forget you can leave a rating on the company’s profile page to share your experience with others. To do so please visit rated.co.uk/rate. It's important to remember that we have thousands of companies that take pride in their skills and have built up fantastic ratings through us. I don't want this to reflect on the majority of the users that advertise through us. If you still need quotes, feel free to repost your job. Please send a email to our customer service team at support(at)ratedpeople.com and they will advise on next steps to help resolve your dispute. Regards, Amber Ask an Expert team

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