Hi Ann I don't think common sense is in great supply at this company! They know the changes are wrong, their customers know the changes are wrong but they persist in carrying on like nothings wrong! It would take a complete idiot to come up with these changes and think they would get away with it, whatever they may think the building trade isn't full of thicko's waiting to be ripped off!
BRING BACK THE REPORT A LEAD FUNCTION!!
Come on Rated get your head out of your arse and listen to your Loyal customers....
could not agree more.
I MYSELF QUITE AGREE WITH EVERYONE ELSE THIS DOES NEED TO BE SORTED OUT I FEEL IT WONT BE LONG BEFORE RATED PEOPLE LOSE A LOT OF TRADERS AND THERE ARE SOME VERY GOOD GUYS OUT THERE
I am increasingly unhappy being expected to pay for "leads" when so often work has been complete even before I manage to speak to individual involved,it is a canny way of making money,just get the telephone directory if business is short and pick out a few names
I agree this needs sorting
AGREED 100%
Well said. I have not purchased 1 lead since they changed it. I used to get 2 or 3 per month knowing that if it was dud I would get credit. They must be noticing the difference in the amount of leads purchased. A lot of the leads on here are from quote hunters just enquiring how much a job would cost if they did want it doing. I would also like to know how they work out how much each lead costs. How can an extension job with a budget of say 30K have a lead price of say £30 then I landscaping job with the same budget cost more?Surely the lead price should be dependent on budget not type of work that's involved. Come on rated people we need these questions answering or you will start losing the tradesmen, who, at the end of the day pay your wages!
I'm with you mate, they said it was going to make leads cheaper too but it hasn't. They will be loosing us pretty soon.
Jeff Adams has got it right no more FREE advice until we get a better deal from them
I have asked for a tradesman forem. No response. They havent a clue what to do. Dont go down the dont buy leads route. Simply just dont respond to the expert site. Bob a jobs will lose out. this will hurt RP. PUblic excersise.
Hi Lets stop to buy a leads for a week then we will see what RP will do for us
Hello, As an expert on our Ask an Expert panel you're one of our top rated and most valued customers. We understand that some of our members disagree with the recent changes, however the panel is not the right platform to discuss this. Our experts are some of our best customers and we do value your opinions, however, as an expert you have agreed to adhere to our house rules which do not permit the following questions or discussions: 1. Questions relating to Rated People staff and/or the Customer Support Team 2. Questions regarding a tradesman complaint Going forward any questions or answers that break the House Rules will be removed and tradesmen contributing to these conversations will have their Ask an Expert status revoked. I have sent all of our expert panellists an email expanding on this answer which includes a link to a survey. Please submit your feedback via this survey and I will make sure your responses are passed on to our senior management team. Please understand that this is a platform to help homeowners with their home improvement questions and beef up your profile page with examples of your answers. Conversations and questions around Report-a-Lead do not benefit you as a member, homeowners looking for advice or homeowners who are viewing your profile. Best wishes, Charlotte Ask an Expert Moderator
Got to say I agree witth some points we made in relation to this site,but when the customer is the realdeal,it can be good for us. the last 6 jobs I quoted I have won but I have dropped my rate a little and don,t make on materials.I think we're forgeting its still tough times out there ' no profit just wages.
Nick shares his story of finding local tradespeople in his new area.
