Dalton Thompson
Hello, As Iain says, our customer care team are always available to offer advice and help, with regards to negotiating with your tradesman before rating. You can contact them here (http://www.ratedpeople.com/contact-us/contact-us-form) and as there are fields for both your email and phone number, please feel free to specify a method of contact if, for example, you'd prefer them to give you a call rather than email. I hope this helps. Best Wishes, Natalie [email protected]