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Repairs within warranty, but roofer no longer trading

Posted by Chris Seddon, on
I found a roofer through Rated People in November 2011. They did a good job and gave a 10 year warranty for the work around the chimney stack and a 20 year warranty for the rubber roof work. Earlier this month, the roof started to leak again, but my roofers aren't in business any more. I'm guessing that their warranty is now void and I'll just have to start from scratch with a new roofer. I just thought I'd ask in here to see if there's anything I can do rather than be charged for repairs again. Cheers Chris
Phil Oxlade

Phil Oxlade

Sorry to read your problem, are you sure the rubber roof work is where the leak is? Did you get an insurance backed warranty for the work? If so and the roofer is no longer trading you should be able to get insurance co to do remedial work. Also check with your house insurance,it might be covered. Hope this helps, Phil, Roofcraft
Mark Crane

Mark Crane

Chris Hi Unfortunately you know the score. However, if you know which membrane the roofer used either ClassicBond or Firestone RubbrCover I would recommend you contact them and ask for a recommendation off them, they will only give you very good tradesmen who have been trading for a long period. Hope this helps Regards Mark
CHRISTOPHER STAMFORD

CHRISTOPHER STAMFORD

Check with your solicitor he may be able to do some checks with company's house for an address and see if still trading do you have a written garantte ?
jason reagan

jason reagan

Hi Chris Firstly you will need to call a roofer out to diagnose the problem (free quotation) just to be 100% certain it is leaking from the rubber roof.Then if so, you need to check if you were given an insurance backed guarantee(usually applicable with rubber roofing).Insurance company will then send a contractor out to repair the problem. Kind regards Jason ...roofersandbuilders.co.uk
scott ryan

scott ryan

To fix a hole in the membrane you will need some primer and something called form flash comes in various sizes and lengths u should nt need much this is very similar products to mending a puncture in a tyre hope this helps good luck Scott Weathertech roofing Firestone epdm specialist
Michael Riordan

Michael Riordan

check weather they are insurance backed and if so did they register your job you should have had some paperwork if they are indeed insuranced back that means when your contractor completes he then pays a fee to register your job then sends you a copy with all details on which you will sign so your warranty will be on guaranteeif this is case you will be covered by his insurers thanks michael
Andrew Cummings

Andrew Cummings

Very Esay to fix the rubber is only glued down so if part of the glue has failed just reglue you will get this online thanks Andrew from topshield
Marcus Johnstone

Marcus Johnstone

Hi you need to check whether it was definitely Firestone rubber product not pond liner, and if it is firestone rubber your roofer should have done a course on Firestone rubber fitting and they could probably advise you.
Andy Thornton

Andy Thornton

Hi Chris, I would ask you to look at the contract and see if the grantee is underwritten by a third party such as IWA or similar. It mightr also be worth checking with the manufacture as they might have under written it. Regards Andy Thornton

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